What are the responsibilities and job description for the Case Manager position at PADS Lake County?
POSITION SUMMARY
Through a professional and effective relationship with clients, the Case Manager provides people experiencing homelessness with connections to resources using a therapeutic approach aimed at meeting people where they are and helping them advance from homelessness to housed.
ESSENTIAL FUNCTIONS
- Coordinate and provide care that is safe, timely, effective, equitable, and client centered.
- Provide individuals and families with case management services within designated agency programs to address the challenges of homelessness with compassion and respect.
- Implementation of the principles of housing first and harm reduction in service provision.
- Provide an atmosphere of customer service in assuring that clients are treated in a friendly and respectful manner
- Collaborate with community agencies to provide the best service options possible to clients.
- Provide services that are equitable and client focused while working with a diverse population.
DUTIES / RESPONSIBILITIES
Client Services
- Identify immediate needs per information from the initial intake and develop a plan to meet those needs in partnership with the client.
- Provide direct case management services to clients, including linking clients to community resources.
- Conduct crisis intervention/evaluation/referral to people who present themselves at PADS programs.
- Facilitate educational groups for clients in such areas as life skills, communication and conflict management.
- Provide initial and ongoing service plans according to agency policy and external assessments.
- Coordinate treatment with other staff and external agencies (as needed).
- Maintain regular contact with caseload.
- Consult with your supervisor regarding the level of services needed for clients.
- Assist clients in obtaining public entitlements, housing, community resources, etc.
- Organize and participate in client staffing.
- Implement Coordinated Entry per System Coordination and Entry Policies and Procedures.
General
- Assist in the facilitation of transportation of clients using agency/own vehicle.
- Ensure accurate data quality standards in HMIS – no less than 90% accuracy for the program.
- Ensure documentation is completed timely and accurately according to agency policy.
- Acquire and utilize knowledge of HMIS/Service Point data base, word processing software, and Microsoft Outlook for email and calendar.
- Participate in staff meetings, in-service training, and seminars to facilitate professional growth.
- Take responsibility for training and documenting chart requirements to meet program and HUD/ESG standards.
- Ensure use of motivational interviewing, trauma informed care, housing first, and harm reduction methods when working with individuals/families experiencing homelessness.
- Research best practice service models for chronically homeless, shelters and housing support.
- Must meet minimum productivity expectations.
- Other duties as assigned.
REQUIREMENTS / QUALIFICATIONS
Education / Experience
- 1 years of experience in case management; support in a homeless population preferred
- Bachelor’s Degree required
- Valid Illinois driver’s license
- Knowledge of HUD/ESG preferred
- Knowledge of tenant and landlord rights/laws preferred
- Technology proficiency, including Microsoft Office Suite
Hours and Working Conditions
- Scheduling flexibility may be required, including evening and weekend hours
Job Type: Full-time
Pay: $23.66 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Parental leave
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $24