What are the responsibilities and job description for the Customer Service Representative position at Package Express LLC?
About us
Package Express LLC is a small business in Grapevine, TX. We are professional, agile and our goal is to Logistics Company .
Our work environment includes:
- Modern office setting
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Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Handle customer complaints or concerns with empathy and professionalism
- Upsell products or services to customers when appropriate
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure their needs are met
- Collaborate with other team members to resolve complex customer issues
Requirements:
- High school diploma or equivalent
- Strong phone etiquette and communication skills
- Previous customer service experience is a plus
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Excellent problem-solving skills and ability to think on your feet
- Sales experience or ability to upsell products/services is a plus
- Bilingual candidates with outbound calling experience are highly desired
We offer competitive pay, comprehensive benefits, and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our dynamic team of Customer Service Representatives.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18