Manager, Fulfillment, Printing and Mail Services

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The Fulfillment Manger provides strategic leadership and oversight of all printing and mail service operations within the organization. This role ensures that member communications, regulatory notices, and other critical documents are produced and delivered accurately, securely, and on time. The Fulfillment Manager is responsible for managing vendor relationships, optimizing operational processes, ensuring compliance with healthcare regulations, and driving cost efficiency while maintaining exceptional service quality and supporting organizational goals. Essential Responsibilities: Develop and execute fulfillment strategies and establish long-term plans, including technology updates, automation, and continuous improvement initiatives. Direct all aspects of high-volume print and mail operations to ensure timely, accurate fulfillment of member communication, and mandated materials. Negotiate and manage vendor contracts, evaluate vendor performance, and ensure adherence to SLAs and cost-effectiveness. Ensure compliance with HIPAA, CMS guidelines, and other regulatory standards; implement quality assurance and security protocols to protect member data. Develop and manage departmental budgets, monitor expenses, provide accurate forecasting and reporting, and identify cost-saving opportunities. Drive continuous improvement initiatives to enhance efficiency, reduce turnaround times, and improve member experience. Evaluate and implement new technologies for automation, tracking, and reporting. Responsible for oversight, management, development, implementation, and communication of department programs. Lead and mentor staff by managing all aspects of hiring, development, coaching, performance reviews, corrective actions, and terminations. Provide regular feedback through one-on-ones and performance evaluations, while fostering a culture of accountability and collaboration. Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed. Coordinate business activities by maintaining collaborative partnerships with key departments. Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities. Actively participate as a key team member in Manager/Supervisor meetings. Actively participate in various strategic and internal committees to disseminate information within the organization and represent company philosophy. Supporting Responsibilities: Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 5 years of experience in fulfillment, print/mail operations, or related field. Supervisory experience preferred. Experience in healthcare payer or regulated industry strongly preferred. Education, Certificates, Licenses: Bachelor’s degree required. Candidates with an associate’s degree and 2 years of relevant experience, or a high school diploma and 4 years of relevant experience, in addition to the required minimum years of Work Experience will also be considered Preferred area of focus: business administration, operations management, or a related field. Knowledge: Expertise in print and mail production processes, including vendor management. Strong knowledge of HIPAA and healthcare compliance standards. Proven ability to manage budgets and achieve cost efficiencies. Exceptional leadership, communication, and strategic planning skills. Experience managing large-scale, high-volume fulfillment operations. Familiarity with postal regulations and mailing optimization strategies. Ability to lead organizational change and implement innovative solutions. Competencies Building Trust Building a Successful Team Aligning Performance for Success Building Partnerships Customer Focus Continuous Improvement Decision Making Facilitating Change Leveraging Diversity Driving for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time. Skills: Accountable leadership, Collaboration, Data-driven & Analytical, Delegation, Effective communication, Listening (active), Situational Leadership, Strategic Thinking Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $90,052.16 - $157,591.26 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times. PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not-for-profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington. It's our employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. So yes, with PacificSource, you get to do great things. In our effort to put members first—more than 600,000 of them—initiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement. Benefits: Flexible telecommute policy, medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account. We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Here’s what else we feel good about: A mission with a real sense of shared values Competitive wages and outstanding benefits, including telecommuting Opportunities for learning development and career advancement Organizational leadership style rooted in servant and transformational leadership A commitment to support the communities we serve A belief in the importance of work-life balance January 29: UO Winter Career & Internship Expo 2026, 12p-4p PST, 1395 University St, Eugene, OR February 19: Boise State Spring Career Fair, 10a-2p MST, 1464 West University Drive, Boise, ID PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that. Top Workplace 2025 and 2024 USA | USA Today 2025 Healthcare Top Workplaces | Energage Top Workplaces # 6 Healthiest Employer of Oregon 2025 | Portland Business Journal Top Workplace 2024, 2023 and 2022 for Oregon and SW Washington | The Oregonian Top Workplace 2025, 2024, 2023 and 2022 for the Treasure Valley | Idaho Press Certified Age Friendly Employer, 2023 | Age Friendly Institute PacificSource is an equal opportunity employer. Click here to review our AAP Policy Statement. If you have questions about working at PacificSource or need help with your application, please email HRrecruiting@PacificSource.com.

Salary : $90,052 - $157,591