What are the responsibilities and job description for the Corporate Librarian, Policy Management System position at PacificSource Health Plans?
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PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.
The Corporate Librarian leads the organization’s policy library management and digital workflow transformation. This role is responsible for migrating legacy systems to Navex’s PolicyTech platform, ensuring effective governance, classification, and usability of policies, procedures, and guidelines across departments. The ideal candidate will have expertise in digital policy systems, metadata structuring, and workflow automation.
Essential Responsibilities:
- Collaborate with key stakeholders across departments to gather detailed requirements and ensure all workflow needs and policy governance expectations are accounted for.
- Lead the migration of policies and procedures from SharePoint to PolicyTech, including metadata mapping, version control, and archival processes.
- Collaborate with IT, Legal, HR, and Compliance teams to ensure workflows are accurately replicated and optimized in PolicyTech.
- Serve as the primary administrator for PolicyTech, managing user roles, access controls, and workflow routing.
- Maintain centralized template management to enforce consistent branding and formatting across all policy documents.
- Design and implement automated workflows for policy review, approval, attestation, and retirement.
- Ensure role-based access and proxy approval configurations meet enterprise and PACE-specific needs.
- Develop and deliver training materials for authors, coordinators, and committee members.
- Provide ongoing support and troubleshooting for PolicyTech users across departments.
- Generate reports on policy lifecycle status, attestation completion, and audit trails.
- Ensure compliance with internal governance standards and external regulatory requirements.
Supporting Responsibilities:
- Meet department and company performance and attendance expectations.
- Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
- Perform other duties as assigned.
SUCCESS PROFILE
Work Experience: Minimum of 3 years of experience managing digital policy libraries or enterprise content systems. Prior experience with Navex’s PolicyTech platform is preferred but not required; experience with other policy management systems is acceptable. A healthcare background is preferred.
Education, Certificates, Licenses: Bachelor’s degree in Library Science, Information Management, or equivalent years of additional relevant experience in lieu of degree required.
Knowledge: Strong foundation in digital policy management, enterprise content systems, and workflow automation. Demonstrated success in leading transitions from legacy platforms such as SharePoint to modern governance tools like Navex’s PolicyTech. Skilled at gathering detailed requirements from cross-functional stakeholders, designing metadata structures, and implementing automated workflows for policy lifecycle management. Well-versed in system administration, user access configuration, and compliance reporting, with a deep understanding of regulatory frameworks such as HIPAA and organizational standards like those used in PACE. Proven ability to train and support diverse user groups, manage change, and collaborate across departments is essential. Prior experience in healthcare, insurance, or other regulated industries is highly valued.
Competencies
Adaptability
Building Customer Loyalty
Building Strategic Work Relationships
Building Trust
Continuous Improvement
Contributing to Team Success
Planning and Organizing
Work Standards
Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.
Skills:
Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork
Our Values
We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:
- We are committed to doing the right thing.
- We are one team working toward a common goal.
- We are each responsible for customer service.
- We practice open communication at all levels of the company to foster individual, team and company growth.
- We actively participate in efforts to improve our many communities-internally and externally.
- We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
- We encourage creativity, innovation, and the pursuit of excellence.
Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.
Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.
