What are the responsibilities and job description for the Hotel Assistant General Manager position at Pacifica Host Hotels?
We are seeking a dynamic and experienced Hotel Assistant General Manager to oversee daily operations at our hospitality property. The ideal candidate will possess strong leadership skills, extensive hotel management experience, and a passion for delivering exceptional guest service. This role involves supervising staff, managing revenue and budgets, and ensuring the smooth functioning of all hotel departments to provide an outstanding guest experience.
Responsibilities
- Assist in the overall management of hotel operations, including front desk, housekeeping, food and beverage, and guest services.
- Supervise and support department managers and staff to ensure high standards of service and operational efficiency.
- Oversee guest relations, ensuring guest satisfaction through personalized service and prompt resolution of issues.
- Manage revenue streams through effective pricing strategies, revenue management, and budgeting.
- Coordinate night audit procedures and ensure accurate financial reporting.
- Implement policies and procedures to maintain compliance with hospitality standards and safety regulations.
- Oversee human resources functions such as staffing, training, performance evaluations, and employee relations.
- Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries and reservations efficiently.
- Foster a positive work environment that promotes teamwork, leadership development, and hospitality excellence.
- Support resort operations by ensuring seamless communication across departments and maintaining high levels of guest satisfaction.
Requirements
- Proven experience in hotel management or hospitality management roles, with supervisory experience preferred.
- Strong leadership skills with the ability to motivate and manage diverse teams effectively.
- Excellent customer service skills with a focus on guest relations and guest services.
- Knowledge of revenue management, budgeting, human resources, and front desk operations.
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
- Familiarity with hotel systems such as night audit procedures, multi-line phone systems, and resort operations is preferred.
- Exceptional communication skills including phone etiquette and professional demeanor.
- Previous hotel or resort experience is required; hospitality industry background is essential. This position offers an exciting opportunity for a dedicated hospitality professional to lead a vibrant team in delivering memorable guest experiences while driving operational success.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $70,000 - $75,000