Client Service Representative

Pacific Veterinary Hospital is looking for a new Client Services Representative! Come join our fabulous team!! We have a wonderful culture, with teammates that always show kindness to eachother and collaborate for the betterment of the hospital.

Accounting

· Performs the posting of daily transactions and hospital invoices.

· Collects on accounts. Including past-due accounts.

· Ensures payment policy is followed and proper documents are obtained from clients.

Personal Conduct

· Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.

· Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.

· Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed.

· Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences.

· Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.

· Organizes work area and exercises time-management skills to maximize personal efficiency.

· Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

· Assist new team members in hospital policies. (As an employee of Pacific Veterinary Hospital, it is a group effort to train new team members to ensure the hospital runs smoothly and effectively)

· Performs other duties & projects as directed by management.

Requirements

· Education equivalent to the completion of the 12th grade.

· Knowledge of general office practices and procedures, (reception) duties, and telephone techniques.

· Demonstrated ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment.

· Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records.

· Ability to complete assigned tasks in the time allotted without direct supervision.

· Demonstrated ability to show empathy toward clients and treat animals with respect and compassion.

· Excellent interpersonal communication skills.

· A commitment to outstanding client service.

· Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance.

· Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day.

· Preferred: Knowledge of veterinary medical terminology and procedures and general computer skills.

· Preferred: Ability to type 45 words per minute and use a 10-key adding machine.

· Preferred: Two or more years’ recent experience in a veterinary facility.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Portland, OR 97219: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22