What are the responsibilities and job description for the Director of Operations position at Pacific Staffing?
Our client, a respected and long‑standing transportation organization, is seeking a dynamic Director of Operations to oversee three distinct operating divisions across multiple terminals and satellite locations. This high‑impact role drives operational excellence, profitability, customer satisfaction, and employee development across a fast‑paced, multi‑site environment.
The Director of Operations provides leadership, support, and direction to operations teams, while ensuring all day‑to‑day business functions are executed safely, efficiently, and in full compliance with company and regulatory standards. This leader will play a key role in strengthening customer relationships, optimizing performance, and supporting the company’s long‑term growth objectives.
The ideal candidate is a self‑starter who is eager to learn all facets of the business and lead by example. They bring deep transportation and logistics knowledge, strong financial and analytical skills, and the ability to identify bottlenecks, solve complex problems, and implement strategic solutions. Success in this role requires adaptability, sound judgment, and the ability to thrive during peak agricultural and transportation seasons in a rapidly changing environment.
Our client offers competitive pay (DOE), a 401(k) with company match, comprehensive health, dental, vision, and life insurance, paid time off, and ongoing professional development opportunities within a supportive, family‑oriented culture.
- Total compensation is $140,000-$160,000 (DOE)
- 100% onsite in Lodi, CA
Key Responsibilities
- Oversee daily operations across multiple transportation divisions and terminals, ensuring safe, efficient, and compliant execution of all activities.
- Lead, mentor, and develop Operations Managers, dispatch teams, and drivers while fostering a high‑performance, service‑driven culture.
- Build and maintain strong customer relationships, including managing contracts, pricing agreements, and service expectations to support retention and growth.
- Analyze operational and financial performance—including P&L, budgets, labor, and equipment utilization—to guide decision‑making and maintain profitability.
- Partner with cross‑functional teams (Safety, Maintenance, HR, Payroll, Billing, Accounting) to improve processes, enhance operational efficiency, and achieve company goals.
Qualifications
- Ten or more years of management experience in transportation, trucking, logistics, agricultural transport, or a closely related operational industry, with the ability to oversee multiple departments or locations.
- Strong expertise in transportation and logistics operations, including contract negotiation, contract management, rate development, and customer relationship management.
- Proven financial and operational acumen with experience in P&L oversight, budgeting, forecasting, and performance analysis.
- High proficiency with Microsoft Office Suite and related business systems, paired with excellent written, verbal, and interpersonal communication skills.
- Demonstrated leadership, organizational strength, and the ability to drive process improvements, resolve issues, and lead teams in fast‑paced environments.
- Strong relationship‑building skills, emotional intelligence, and a collaborative, accountable leadership style; willingness to travel as needed.
Salary : $140,000 - $160,000