Field Service Manager

Field Service Manager

Location: El Cajon, CA
Employment Type: Full-Time
Travel: Up to 25%
Direct Reports: Field Service Technicians, Project Managers, Parts Specialists
Compensation: $110,000 – $130,000 annually (based on experience)
Bonus: Annual performance bonus opportunity

About the Role

Are you a people-focused leader who enjoys guiding others, solving problems collaboratively, and building strong relationships?

We’re seeking an engaging, relationship-driven Field Service Manager to lead a talented team of technicians in our El Cajon, CA location. This position blends leadership, communication, and operational oversight — ensuring safety, quality, and customer satisfaction while fostering a positive, team-oriented environment.

You’ll thrive here if you’re energized by working with people, influencing outcomes through positive communication, and motivating others toward shared goals.

What You’ll Do

• Lead and Inspire: Manage, mentor, and motivate a team of technicians, creating a culture of teamwork, accountability, and professional growth.
• Build Relationships: Develop strong connections with customers, team members, and partners to ensure long-term satisfaction and trust.
• Coach for Success: Provide regular feedback, performance reviews, and on-the-job guidance to help your team excel.
• Coordinate Workflow: Oversee scheduling, prioritize service calls, and align technician strengths to meet customer and operational needs.
• Foster Communication: Keep open communication between field staff, leadership, and customers to ensure issues are addressed promptly and effectively.
• Promote Excellence: Maintain high safety standards, ensure quality service, and drive continuous improvement in performance and processes.
• Collaborate Cross-Functionally: Work closely with sales, support, and operations to deliver seamless customer service from start to finish.
• Recognize and Motivate: Celebrate wins, foster enthusiasm, and keep morale high across your team.
  

Required Skills & Experience

• 5 years of experience in service department operations (power generation, mechanical, or electrical systems preferred).
• 3–5 years of experience supervising or managing field service technicians.
• Strong leadership skills with the ability to motivate, coach, and develop individuals and teams.
• Excellent verbal and written communication skills — able to build rapport and trust with employees and customers.
• Demonstrated ability to manage workflow, prioritize effectively, and maintain high performance standards.
• Proven track record of ensuring safety compliance and promoting a positive safety culture.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general office systems.
• Strong problem-solving and decision-making skills with an emphasis on customer satisfaction.
• High school diploma or GED required.
  

Preferred Skills & Experience

• Associate or bachelor’s degree in a related field (Business, Management, or Technical discipline).
• Experience with generators, diesel and gaseous engines, and power systems.
• Familiarity with service management software or ERP systems.
• Understanding of applicable codes, compliance, and regulatory standards.
  

Performance Goals

• Technician retention and development.
• Customer satisfaction and loyalty.
• Team productivity and safety compliance.
• Revenue, margin, and operational efficiency.
  

Compensation & Benefits

We offer a competitive total rewards package that supports your well-being, growth, and success:

• Salary range: $110,000 – $130,000 per year, based on experience.
• Annual performance bonus opportunity.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Company-paid life and disability insurance.
• Professional development and training opportunities.
• Supportive, team-oriented culture that values integrity and collaboration.
  

Why You’ll Love Working Here

At MSHS Pacific Power Group, we believe great leadership starts with great people. You’ll have the opportunity to build a strong, motivated team, make a lasting impact, and grow with an organization that values integrity, teamwork, and customer focus.

If you thrive in a people-centered leadership role — where your ability to connect, coach, and communicate makes all the difference — we’d love to have you on our team.

Lead with optimism. Empower your team. Deliver excellence.

Apply today to join us as our next Field Service Manager in El Cajon, CA.

Equal Opportunity Employer

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.