What are the responsibilities and job description for the Collections Specialist position at Pacific Office Automation?
Collections Specialist
Beaverton, OR | Full-Time | Onsite | $18–$20/hr DOE
About Pacific Office Automation
Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the nation. Since 1976, we have grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
With decades of success in office technology sales and service, our growth and reputation have allowed us to build strong partnerships with leading manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At POA, we are committed to creating a workplace where employees can build long-term careers. We invest in training, professional development, and certifications to help our team keep pace with the constantly evolving world of technology. We value collaboration and believe every employee should have the opportunity to make an impact, regardless of title or tenure.
About the Position
Our fast-paced Beaverton, Oregon office is looking for an Collections Specialist to join our team.
No prior collections experience? No problem. We are willing to train the right person! We're looking for someone who is confident, organized, persistent, and comfortable communicating with customers to help resolve outstanding account balances.
What You'll Do
Make outbound calls to customers regarding past-due accounts
Review aging reports and monitor outstanding balances
Document account activity, customer interactions, and collection efforts accurately
Work directly with customers to identify and resolve account discrepancies and payment issues
Communicate professionally and use sound judgment when working with customers, vendors, coworkers, and management
Partner with sales teams and senior leadership when additional support is needed to resolve accounts
Take ownership of challenging situations and work toward timely resolutions
Maintain positive customer relationships while effectively managing collection efforts
What We're Looking For
Strong problem-solving and critical-thinking skills
Excellent organizational skills and attention to detail
Ability to prioritize and manage multiple accounts in a fast-paced environment
Strong verbal and written communication skills
Professional, confident, and comfortable having conversations about outstanding balances
Proficiency with Microsoft Office
A self-motivated, persistent, and solutions-oriented approach to challenges
Preferred, But Not Required
2 years of collections or accounts receivable experience
Experience working with aging reports or customer account resolution
We'll train the right person!
What We Offer
$17–$20/hour DOE
Opportunities for advancement and career growth
Potential to grow into leadership opportunities
Collaborative, team-oriented work environment
Medical, dental, vision, and life insurance
401(k) with company match
PTO, vacation, and sick leave
Flexible Spending Account (FSA) program
Ongoing training and professional development
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees' differences because we know that diversity makes us stronger.
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Salary : $17 - $20