What are the responsibilities and job description for the Telecom Customer Service Representative position at Pacific Link Communications?
Our team is currently looking to add someone to our Westminster, CA sales crew. The Telecom Customer Service Representative will engage customers in an effort to close new wireless accounts, all while setting the performance standard for the team. This opportunity is ideal for competitive, entry-level professionals who have the ability to elevate those around them, whether it’s a client who seeks new tech or a fellow Telecom Customer Service Representative who needs motivation.
Whether you’re a seasoned professional or just starting your career, we value your competitiveness and ability to collaborate in a client-focused environment more than your tenure. The Telecom Customer Service Representative role calls for people who are capable of handling escalations and pushing territory results. If you’re someone who performs best in an accountability-focused culture, you’ll love it here for sure!
What a Telecom Customer Service Representative Must Do:
- Conduct direct customer outreach to present and sell AT&T mobile phones
- Build and maintain strong client relationships through face-to-face consultations
- Close sales and ensure accurate account setup and documentation
- Lead from the front by consistently exceeding individual sales goals
- Support and guide associates in improving their sales performance
- Handle escalated client concerns with professionalism and urgency
- Monitor territory performance and identify growth opportunities
- Collaborate with leadership to implement competitive sales strategies
What a Telecom Customer Service Representative Has to Have:
- Proven ability to consistently exceed sales targets
- Strong leadership presence and ability to influence peers
- Competitive, results-driven mindset
- Excellent communication and conflict-resolution skills
- Ability to manage both client accounts and associate performance
- Comfortable operating in a commission-based structure
- Strategic thinking with strong analytical skills
- Experience in sales, client relations, or team leadership preferred
Pay: $50,000.00 - $60,000.00 per year
Work Location: In person
Salary : $50,000 - $60,000