Director of Property Operations

The Director of Property Operations is a senior leadership role responsible for the overall operational performance of the company’s multifamily portfolio. This role offers the opportunity to lead portfolio‑wide operations, influence long‑term asset performance, and strengthen Regional Manager leadership. The Director of Property Operations plays a critical role in delivering consistent results for ownership clients through an emphasis on operational excellence, leadership, accountability, and portfolio performance.

Key Responsibilities

Portfolio & Operational Oversight

• Provide senior‑level oversight of the full multifamily portfolio, ensuring consistent operational standards and performance across all properties
• Drive execution across leasing, maintenance, resident relations, compliance, risk management, and operational controls
• Identify portfolio‑wide trends, risks, and performance gaps; lead corrective strategies through Regional Managers

Regional Manager Leadership & Accountability

• Directly manage and oversee Regional Managers
• Set clear expectations and accountability standards for Regional Manager performance
• Coach, mentor, and develop Regional Managers to strengthen leadership effectiveness and operational decision‑making

Client & Ownership Interaction

• Support Regional Managers in ownership relationships by providing senior‑level operational guidance and escalation support
• Participate in higher‑level ownership meetings, portfolio reviews, and strategic discussions as needed
• Ensure Regional Managers are delivering accurate reporting, proactive communication, and strong operational execution aligned with client expectations
• Serve as a senior operational representative of the company when complex or sensitive client matters arise

Financial Performance & Reporting

• Oversee operational and financial performance across the portfolio, including occupancy, delinquency, expenses, turnover, and NOI
• Partner with Regional Managers on budgeting, forecasting, reforecasting, and variance analysis
• Ensure operational execution supports ownership financial objectives and asset strategies

Execution, Standards & Risk Management

• Drive consistency in policies, procedures, and operational practices across the portfolio
• Ensure Regional Managers are effectively supporting on‑site teams and holding them accountable
• Ensure compliance with Fair Housing laws, local and state regulations, and company policies

Experience & Qualifications

• 15 years of progressive experience in multifamily property management
• 10 years in a senior leadership role (Regional Manager, Senior Regional, Director, or equivalent)
• Demonstrated experience overseeing Regional Managers and large, multi‑property portfolios
• Strong understanding of third‑party property management operations
• Proven ability to drive accountability, consistency, and performance across teams
• Deep knowledge of multifamily financials, budgets, and operational metrics
• Experience working with ownership clients in a third‑party management environment
• Familiarity with Washington State and local multifamily regulations
• Experience overseeing complex or mixed portfolios

Leadership Profile

The ideal candidate is:

• A steady, disciplined operational leader with strong judgment
• Comfortable managing experienced Regional Managers and holding leaders accountable
• Clear, professional, and effective in executive‑level and client‑facing communication
• Focused on execution, follow‑through, and measurable results

Compensation & Benefits

• Salary Range: $170,000 – $180,000 annually. The actual salary offered will be determined based on the candidate’s experience, skills, and internal equity.
• Comprehensive benefits package including medical, dental, vision, retirement, and paid time off

This position requires successful completion of a background check and drug screening following a conditional offer of employment, in accordance with applicable laws.

PCRE is an equal opportunity employer and values diversity at all levels of the organization.

Pay: $170,000.00 - $180,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is the largest portfolio (by unit count) you have overseen in a leadership role?
• How many years have you worked in a senior leadership role (Regional Manager, Senior Regional, Director, or equivalent)?
• Have you directly managed Regional Managers or equivalent senior‑level leaders? If so, for how long?

License/Certification:

• Washington state real estate license (Preferred)

Work Location: In person

Salary : $170,000 - $180,000