Ductless Technical Product Specialist Engineer

Pacific Coast Trane in the San Francisco Bay Area has a new exciting opportunity to join our organization as a Technical Product Specialist Engineer. In this position you will be working closely with our contractor customers and internal service fulfillment team to ensure proper installation and startup. You will also be providing sales support in the application of Trane VRF (Variable Refrigerant Flow systems) and Ductless HVAC products.

Responsibilities include:

• Participate in VRF/Ductless post-sales product success.
• Monitor and measure processes to ensure efficient delivery of post-sales ductless activities, including but not limited to startup and warranty administration, in order to meet customer needs.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
• Provide commercial and high-level technical product sales training to district office personnel and customers as required.
• Conduct field training of customers, installation and troubleshooting of VRF and Ductless products.
• Able to troubleshoot VRF and Ductless products.
• Assist customers in the startup and commissioning of VRF and ductless products.
• Build consultative relationships and trust with owners and contracting customers.
• Support district office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
• Administration of warranty process and all post-sales activity for ductless business.
• Participate in Mitsubishi DSG program as a representative for your district/territory.
• Travel locally required in the Bay Area to job sites, customers and company locations. Some out of town travel for training classes or various meetings and factory visits as necessary.

Qualifications:

• Associates or Bachelor’s degree in engineering or engineering technology with a minimum of three years’ experience in the application, selection, and/or installation of VRF systems; or equivalent combination of education and work experience.
• Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
• PAC Experience, RTU Start-Up/Check-Out/maintenance.
• Mitsubishi VRF start-up and check-out preferred.
• Must be able to travel throughout assigned territory.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: NO DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 5 years.
• Currently living in the San Francisco Bay Area.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We offer a competitive salary in the range of $150k - $200k based on experience and location. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

We work with a limited number of approved external recruiting partners on select positions only. If you are not under contract with Pacific Coast Trane, please do not contact us regarding this posting.

Salary : $150,000 - $200,000