What are the responsibilities and job description for the Controls Service Coordinator position at Pacific Coast Trane?
Trane is seeking a highly organized, proactive, and technically capable Controls Service Coordinator to support our Building Automation Systems (BAS) service operations in the Sunnyvale office.
This role is critical to the success of our Controls service team and supports the Account Executive responsible for the regional controls service base, while also assisting with responsibilities typically aligned with a Controls Dispatcher. The ideal candidate thrives in a fast-paced environment, can manage competing priorities with confidence, and communicates effectively with customers, technicians, and internal stakeholders.
This position plays a central role in coordinating preventative maintenance agreements, service response activities, technician scheduling support, customer communication, and documentation management across our Trane Controls portfolio.
We are looking for someone who can operate with ownership, urgency, and precision.
Key Responsibilities
Service Coordination & Execution Support
- Coordinate preventative maintenance visits for Trane Controls customers
- Support scheduling alignment between technicians, customers, and service priorities
- Assist with dispatch coordination during high-volume service periods
- Help manage emergency service response coordination
- Track service agreement deliverables and completion status
- Help support and manage customer feedback and reviews
Account Executive Support
- Support the Account Executive managing the regional Controls service base
- Assist with customer follow-ups and service coordination communications
- Track agreement activity and renewal readiness
- Support proposal coordination and documentation preparation
- Help maintain visibility across active service accounts
Customer Communication
- Serve as a primary coordination contact for Controls service customers
- Provide updates on service status and technician scheduling
- Coordinate onsite access requirements
- Support customer requests related to BAS service agreements
- Help ensure high-quality customer experience delivery
Documentation & Agreement Management
- Track preventative maintenance completion status
- Maintain service agreement documentation
- Support service reporting coordination
- Assist with warranty tracking and follow-ups
- Maintain accurate service records within internal systems
Operational Support
- Coordinate internal communication between Controls technicians, project teams, and service leadership
- Support prioritization across service requests
- Assist with escalation tracking when needed
- Maintain organization across a large and active service portfolio
Required Experience
- Preferred 5 years’ experience supporting Controls, HVAC service operations, or construction coordination environments
- Experience supporting Building Automation Systems service teams strongly preferred
- Familiarity with BAS platforms such as:
- Trane Tracer SC / SC
- Niagara
- BACnet environments
- Experience coordinating technician schedules or service delivery workflows preferred
- Strong documentation and organizational skills required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
We offer a competitive salary in the range of $88,000 – $98,000, based on experience and location. We are committed to equal opportunity in employment. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, pregnancy, or any other legally protected status.
We work with a limited number of approved external recruiting partners on select positions only. If you are not under contract with Pacific Coast Trane, please do not contact us regarding this posting.
Salary : $88,000 - $98,000