Order Fulfillment Specialist

Summary of Position

A Technology Order Fulfillment Specialist is the primary contact responsible for student technology equipment requests. Order Fulfillment Specialist performs most functions within the student order request workflow. These duties range from procurement of items to warehouse-like responsibilities to phone-based customer service. Tasks include purchasing, processing, packaging, and shipping technology items. OFS manages inventory, tracks orders, and communicates the status of orders to families. This is an MOU position supporting Cabrillo Point Academy, Mission Vista Academy, and Pacific Coast Academy. All employees are expected to follow the responsibilities and procedures as delineated in the Employee Handbook.

Duties and Responsibilities

• Drive/transport equipment between offices on a regular schedule or as needed using company vehicle
• Complete delegated tasks and special projects as assigned
• Daily usage of computers, email, and helpdesk tools
• Usage of online tools to receive and process student order requests
• Generate package shipping labels, arrange pickups, returns
• Work with outside vendors and account managers to ship items to students
• Request adjustments to student funds as orders are processed
• Communicate tracking information, order status changes and answers to order-related questions to families
• Maintain, organize, and track inventory and assets
• Loan and return equipment to/from students
• Resolve and track equipment orders and returns, ship items, RMAs and status updates
• Other related duties as assigned

Qualifications

• Computer proficiency
• Familiarity with the use of Apple/PC products, printers and cell phones
• IT Skills and experience to include provisioning multiple device types, Apple iPads MacBooks, Windows, Chromebooks
• 2 years of customer service experience
• Experience in phone-based customer service
• Ability and familiarity with inventory software, shipping software, and a strong understanding of safety regulations and protocols
• Experience in warehouse operations, including receiving, sorting, and stocking inventory as well as picking and filling orders from stock, packing and shipping orders, from locations accurately and efficiently
• Technology order fulfillment experience in a school setting preferred
• Highly organized and detail-orientated, physical stamina, and the ability to work effectively in a fast-paced environment
• Possess excellent communication skills and be able to collaborate well with team members to ensure efficient and accurate order fulfillment
• Cheerfulness, diligence, meticulousness, patience and de-escalation are essential soft skills
• Typing 35 wpm
• TB Test Clearance
• Criminal Justice Fingerprint Clearance
• Complete the School’s Transportation/Driving Policy and provide all supporting documentation to the School’s Human Resources Department

Education

• High school diploma

Physical Demands

The physical requirements indicated below are examples of the physical aspects that persons within this classification must perform in carrying out essential job functions with or without reasonable accommodations. Spends the majority of the day using a computer standing and/or sitting at a desk with forward bending from the waist, leaning on forearms, and looking down, which requires neck flexing. Will periodically exert 10 to 20 pounds of force to lift, carry, push, pull, or otherwise move objects. Will sit most of the time but may walk or stand for brief periods of time: will occasionally be required to bend, stoop, crouch, kneel, reach above shoulder level, and/or ascend and descend a step stool or step ladder. Must possess the ability to hear and perceive the nature of sound. Must possess visual acuity and depth perception. Must be capable of providing oral information, both in person, virtually, and over the telephone. Must possess the manual dexterity to operate business-related equipment and to handle and work with various objects and materials. It is occasionally necessary to lift and carry boxes weighing up to 40-50lbs.

Work Environment

The work location for this position is designated by the supervisor and the job description to include in-person and virtual settings as needed by the School, including individual and small groups, indoors and outdoors, and may experience the following possible exposures: heat or cold extremes; as well as fumes; odors; dust; noise level, which is moderate to loud; a higher level of exposure to illness or infection from students and/or families; intervening to stop conflicts between angry or emotionally upset students; dealing with students, parents, employees and who may exhibit unpredictable or antisocial behavior; and, exposed to students who may ask inappropriate personal questions, display socially unacceptable behavior, display physically aggressive behavior, and insult your personal characteristics including appearance, age, sex, and race.

Right to Revise

This job description is not meant to be all-inclusive, and the School reserves the right to revise this job as necessary without advance notice. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of

the employer without notice.

Equal Opportunity Employment Statement

The School provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $24.95 - $25.61 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Poway, CA: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $24.95 - $25.61 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25 - $26