What are the responsibilities and job description for the Operations Support Assistant. position at Pacific Air Forces?
Duties
Admin/Clerical: Assists in answering phones when needed and makes limited electronic entry of the fisher house registration forms. Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers in accomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas.
Guest Services: Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests. Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs. Elevates complaints to management. Provides general information and facility policies on access and behaviors.
Inventory: Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage. Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacement items for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contracted cleaning. Accepts donations and disseminates items accordingly.
Facility Operations: Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implements energy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keeps utilizing hand and motorized tools. Assists management in quality checks of rooms and common areas. Inspects wear and tear of items in room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory list accordingly. Controls hazardous materials and pest control chemical usage, Material Safety Data Sheet (MSDS) binders and proper signage. Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompanies contractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of all buildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatment facilities upon request.
Performs other related duties as assigned.
If interested in applying for this position you may preview the online application:
Requirements
Conditions of employment
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/09/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Practical knowledge and/or experience with rules and procedures in a DAFFH preferred. Must have housekeeping and customer service experience. Preferred applicants with experience which provides a working familiarity with the routines and procedures followed in Fisher House or lodging facilities. Ability to perform housekeeping, light maintenance and grounds keeping (i.e., painting, replacing light bulbs, AC filters, repairing light furniture damage). Practical knowledge and/or experience with hazardous chemicals, pest control and bio-hazardous materials. Ability to occasionally lift and carry objects weighing 50 lbs. and with assistance for objects weighing over 50 lbs. Ability to stand, bend, stoop, and reach for a long period of time. Ability to communicate effectively in English both orally and in writing. Must have computer proficiency in automated systems.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
Admin/Clerical: Assists in answering phones when needed and makes limited electronic entry of the fisher house registration forms. Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers in accomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas.
Guest Services: Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests. Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs. Elevates complaints to management. Provides general information and facility policies on access and behaviors.
Inventory: Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage. Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacement items for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contracted cleaning. Accepts donations and disseminates items accordingly.
Facility Operations: Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implements energy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keeps utilizing hand and motorized tools. Assists management in quality checks of rooms and common areas. Inspects wear and tear of items in room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory list accordingly. Controls hazardous materials and pest control chemical usage, Material Safety Data Sheet (MSDS) binders and proper signage. Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompanies contractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of all buildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatment facilities upon request.
Performs other related duties as assigned.
If interested in applying for this position you may preview the online application:
Requirements
Conditions of employment
- This position requires the incumbent to complete a background investigation with favorable results.
- The duties of this position require the incumbent to possess or obtain and maintain a valid state Driver's License in one of the 50 U.S. states or possessions to operate vehicles.
- This position is a drug testing position. This position requires the incumbent to complete a drug test with favorable results.
- This position has physical lifting requirement which requires the incumbent to complete a favorable pre-employment physical.
- This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/09/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience
Practical knowledge and/or experience with rules and procedures in a DAFFH preferred. Must have housekeeping and customer service experience. Preferred applicants with experience which provides a working familiarity with the routines and procedures followed in Fisher House or lodging facilities. Ability to perform housekeeping, light maintenance and grounds keeping (i.e., painting, replacing light bulbs, AC filters, repairing light furniture damage). Practical knowledge and/or experience with hazardous chemicals, pest control and bio-hazardous materials. Ability to occasionally lift and carry objects weighing 50 lbs. and with assistance for objects weighing over 50 lbs. Ability to stand, bend, stoop, and reach for a long period of time. Ability to communicate effectively in English both orally and in writing. Must have computer proficiency in automated systems.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
- Individual must fully meet qualification/eligibility/background requirements for this position.
- U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement..
- Male applicants born after December 31, 1959 must be registered for Selective Service.
- Direct deposit is required.
- Satisfactorily complete an employment verification (E-Verify) check.
- A probationary period may be required.
- Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
- Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
- Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
- Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
- This is a Non-Appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions.