Front Desk Patient Coordinator

Location: Gahanna, OH

Job Description

The Patient Coordinator is responsible for managing patient appointments, answering patient inquiries, and ensuring that patients receive the highest level of care. The Patient Coordinator will work closely with healthcare providers to provide optimal service for all of our patient needs.

Job Essential Functions and Duties:

• Welcome and greet all patients and visitors whether in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Be courteous by providing attention to each patient who walks in. Everyone should be greeted with a smile and conduct should always be polite
• Register new patients and update established patient demographics, collecting copays, balances, insurance cards, entering information into EHR
• Facilitate patient flow by notifying the provider of patients' arrival by checking the patient in to the EHR, notifying the patient of delays and communicating with patients and clinical support staff
• Keeps medical office supplies adequately stocked by anticipating inventory needs, notifying the supervisor of such needs and monitoring office equipment
• Maintaining a clean and sanitized reception area
• Following HIPAA guidelines
• Managing faxes and returning voicemails from patients
• Sending outbound referrals when asked by the physician
• Other tasks assigned to you from management
• Experience with ModMed EHR system a plus but not required
  
  
  

Interpersonal Skills and Competence:

• Be a good listener
• Have proper phone etiquette
• Maintain confidentiality
• Excellent customer service skills
• Demonstrates the ability to work in a fast-paced environment
• Strong attention to detail
• Great personality and dependability
• Must approach tasks with a sense of urgency
• Must be able to handle multiple tasks at once
  
  
  

Physical Requirements:

• Professional appearance and demeanor
• Specific vision abilities required by this position include close vision and distant vision.
• The noise level in the work environment is usually moderate
• The Patient Coordinator is frequently required to stand and walk. Must occasionally lift and/or move 10 pounds.
  
  
  

Schedule and Related Information:

• Work schedule is Monday through Friday no Weekends
• Travel to other locations may be occasionally necessary
  
  
  

Benefits:

• Health
• Dental
• Vision
• Life
• Short term/Long term
• Personal Time Off (PTO)
• 401k
• Flexible spending account
• Majors holidays paid
  
  
  

Minimum Qualifications:

High School Diploma or Equivalent