Mitigation Operations Manager

Paces Restoration, an American Restoration Brand, has over 25 years of restoration experience. We are a 24/7 COMPLETE restoration company. We are a company that prides ourselves in treating our customers with respect and aim to please with the smallest to largest jobs.

Purpose:

Lead and direct day-to-day operations while coordinating the interrelated activities of the team to achieve optimum performance.

Job Scope:

Provide leadership, management, and vision necessary to move the team forward. This role is responsible for managing all aspects of the 24/7 mitigation team including but not limited to qualifying, rebuilding and closing jobs. Establish systems to facilitate effective project management.

Essential Duties and Responsibilities:

• Oversee daily activities linked to project management including assignment, allocation of resources, execution, and closeout.
• Interface with all levels of project personnel to obtain status updates:
  • Assess progress
  • Review budget
  • Scheduling
  • Identify potential problem areas
  • Confirm action plan

• Conduct team meetings – (lessons learned, identifies root cause of current problems – case and point examples, resolution, action plan and communication of clear expectations
• Monitor team performance to ensure progress is being made and corrective action, if necessary is taken
• Keep leadership fully informed of all problems or unusual matters of significance and take corrective action where necessary
• Establish clear guidelines for accountability, responsibility and authority for team
• Identify training needs, initiate the development of team members and recommend resources to accomplish goals
• Mediate and solve problems between coworkers, clients, subcontractors etc.
• Cleary define roles and responsibilities of team members
• Job cost reporting and analysis

Competencies:

• Ability to effectively manage conflict
• Organizational skills
• Ability to handle stressful situations and perform several tasks simultaneously
• Strong analytical, numerical and reasoning abilities
• Result oriented with ability to balance tasks and personnel management
• Ability to establish and maintain creditability
• Well-developed interpersonal skills and ability to get along with diverse personalities
• Team oriented with strong leadership skills

Supervisory Responsibilities:

• Responsible for managing and conducting all aspects of team employee life cycle
• This role oversees Project Manager(s), Superintendent(s) and Mitigation Technicians who support a 24/7 business.
• Providing guidance, training, and support ensure team members at all levels have the knowledge and tools to execute their job responsibilities.

Work Environment:

• All work is to be completed in one of our two offices or on a jobsite

Experience / Knowledge Required:

• 2-3 year’s experience in Mitigation Management
• 2 or more years of Xactimate experience
• Excellent communication, interpersonal and problem-solving skills
• Proven leadership experience in restoration and mitigation operations.
• Strong knowledge of industry best practices, procedures, and compliance requirements.
• Experience managing teams, budgets, and project timelines effectively.
• Ability to build and maintain relationships with clients, vendors, and insurance adjusters.
• Knowledge of the invoicing cycle and expertise in customer and insurance

Other duties:

• Ability to fill in or provide coverage for team member’s absences or vacancies
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits
This position offers a competitive compensation structure; medical, vision, and dental insurance benefits; paid time off (vacation, holiday, sick); 401(k) employer match; life and AD&D insurance; short and long-term disability insurance and other benefits.

Equal Employment Opportunity
We are an equal opportunity employer. This means we do not discriminate in employment decisions or policies in violation of law on the basis of any legally protected status. What is a legally protected status varies depending on applicable local, state and federal laws, but may include race, color, national origin, citizenship status, creed, religion, sex, age, marital status, physical or mental disability, sexual orientation, gender expression and identity, genetic information, families with children, political ideology and veteran status. Our policy of nondiscrimination applies to all terms and conditions of employment, including but not limited to hiring, compensation, benefits, placement, promotion, termination, reduction in force, and transfer. Our employment decisions, including factors such as merit, performance, qualifications, skills, dependability, and reliability are made based on ability to perform the job. We comply with all applicable federal, state and local laws that prohibit discrimination in employment.