What are the responsibilities and job description for the Desktop Support Engineer - Depot & Travel position at Pacer Group?
Job Title: Desktop Support Engineer - Depot & Travel
Location: East Moline, IL 61244
Work Arrangement: Onsite
Employment Type: Contract
Duration: 9 months
Domain: Information Technology | Field & Depot Technical Services
Pay Rate: $17.00/hr W2
Application Deadline: Oct 29th 2026
SKILLS REQUIRED
Primary (Must-Have):
• Hands-on experience in Depot Management / Configuration Center operations
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices)
• Working experience with Microsoft ecosystem and device management tools (O365, Intune, SCCM)
• Practical working knowledge of ServiceNow for incident, asset, and task management
• Hardware break/fix repair, troubleshooting, and vendor warranty coordination
Secondary (Good to Have):
• Experience supporting cross-state travel deployments across client office and factory sites
• Strong understanding of logistics, shipping/receiving, and inventory control processes
• High attention to detail with strong written and verbal stakeholder communication skills
POSITION OVERVIEW
Operating within the Client Technical Services Department, this role reports directly to the Depot Operations Lead to deliver comprehensive end-user device lifecycle support across client facilities. Joining a collaborative team of 5 travel technicians, the successful candidate will solve complex depot management, staging, and deployment challenges while traveling locally and regionally to execute seamless hardware refreshes. This position directly addresses client operational demands by ensuring optimal asset management, audit readiness, and rapid device deployment across office and manufacturing locations.
ROLES & RESPONSIBILITIES
• Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices in accordance with standard operating procedures.
• Execute device refresh, replacement, break/fix repair, and end-to-end hardware lifecycle management activities, including coordination with OEM warranty providers.
• Maintain, update, and reconcile asset movement, status, and inventory records within ServiceNow to ensure accuracy and audit readiness during monthly audits.
• Support shipping, receiving, asset tagging, barcoding, and logistics staging to facilitate timely device distribution and courier shipments.
• Travel 1–2 times per month within Illinois/Iowa and cross-state (e.g., Kansas) to deploy and configure hardware onsite at client office and factory locations.
BENEFITS
Medical | Dental | Vision | 401(k)
EEOC Compliance:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.
DISCLAIMER
AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.
Salary : $17