Video Monitor

We are an employee focused medical cannabis organization dedicated to transforming lives through compassionate care and expert guidance. Our mission is to remove barriers to access, fight the stigma surrounding cannabis, and improve the well-being of our patients through the power of the plant. With a commitment to education, advocacy, and personalized support, we strive to make a meaningful impact in the communities we serve.

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The Video Monitor is responsible for continuously monitoring security cameras for their assigned location(s). This includes active monitoring of live camera feeds, reporting of notable activities to key points of contact, and completing investigations in a timely manner. This position will act as the first point of contact for the Grow/Process Facility by greeting employees and authorized visitors as well as answering inbound telephone calls. This position is essential for facility operation and requires strict attendance and punctuality.

RESPONSIBILITIES:

• Continually monitor live footage, communicating any necessary details to the appropriate team member and security.
• Maintain working knowledge of the facility, along with happenings on property to appropriately monitor team members.
• Greet and assist team members as well as authorized vendors and visitors when entering the facility; ensure detailed, accurate visitor records and strict adherence to visitor management protocols as outlined within the Pennsylvania Medical Marijuana Act.
• Answer and direct phone calls in a polite, friendly manner; take and relay messages to intended recipients.
• Receive, sort, and notify team members of deliveries, mail, etc.
• Write reports and follow recordkeeping protocols as mandated by the organization.
• Respond and direct employees at the location during a crisis event.
• Ensure compliance with the Medical Marijuana Act and/or any applicable regulations.
• Communicate with packaging and wholesale team(s) to resolve any issues.
• Demonstrates regular and on-time attendance to all scheduled shifts
• Perform other duties as assigned.

REQUIREMENTS:

• High School Diploma or GED equivalent required.
• One-year relevant experience in an office or other applicable environment.
• Demonstrated organization and communication, both verbal and written, skills.
• Knowledge of technology including PC, Microsoft Office, and other computer programs.
• Exceptional customer services skillsdemonstrated attention to detail.
• Demonstrated ability to operate in a team as well as individual environment.

WORK CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.