What are the responsibilities and job description for the Plumbing Service Manager position at P3 Services?
Plumbing Service Manager (Service/Install)
Location: North Richland Hills, TX
Summary:
Schrader Plumbing is seeking an experienced Plumbing Service Manager to lead, coach, and develop our Service and Install teams. This role ensures operational excellence, high-quality service, and customer satisfaction while achieving revenue and performance goals.
Responsibilities:
- Team management: Hire, train, and develop a team of apprentices, plumbers and sewer technicians through classroom, one on one and in field training.
- Team performance: Monitor KPIs, call volumes, conversion rates, and technician productivity to achieve financial targets.
- Operations oversight: Manage job progress to ensure timely and efficient completion. Must allocate at least half of their working hours each week to on-site job inspections and overseeing quality control.
- Customer service: Address customer concerns, manage escalated issues, and maintain a high standard of customer experience.
- Technical leadership: Provide technical expertise and support, review jobs for quality, and compliance with local plumbing codes.
- Administrative duties: Review/Approve jobs, timecards, coordinate with Operations Manager, and manage department resources.
Qualifications:
- Experience: A minimum of 10 years of plumbing experience, with at least two years in a supervisory role.
- Licensing: A valid Journeyman Plumber License
- Culture building: Ability to foster a positive culture, emphasizing teamwork, customer satisfaction, and APS core values.
- Continuous improvement: Demonstrated ability to onboarding, training, and operational processes for efficiency.
- Technical skills: Strong understanding of residential and commercial plumbing systems and relevant building codes.
- Soft skills: Excellent leadership, communication, and problem-solving skills are essential.
- ERP skills: Must be proficient with Service Titan
Core Values:
- Accountability, Integrity, Confidence, Honesty, Growth, Respect
Compensation and benefits
- Salary: $80,000–$100,000 base (depending on experience)
- Health Insurance: Medical, Dental, Vision, etc.
- Retirement Plans: 401(k) with employer match
- Other Benefits: Short-term and long-term disability, life insurance, paid time off
Salary : $80,000 - $100,000