Plumbing Service Manager

Location: North Richland Hills, TX

 Summary:

Schrader Plumbing is seeking an experienced Plumbing Service Manager to lead, coach, and develop our Service and Install teams. This role ensures operational excellence, high-quality service, and customer satisfaction while achieving revenue and performance goals.

 Responsibilities:

• Team management: Hire, train, and develop a team of apprentices, plumbers and sewer technicians through classroom, one on one and in field training. 
• ⁠Team performance: Monitor KPIs, call volumes, conversion rates, and technician productivity to achieve financial targets.
• Operations oversight: Manage job progress to ensure timely and efficient completion. Must allocate at least half of their working hours each week to on-site job inspections and overseeing quality control.
• Customer service: Address customer concerns, manage escalated issues, and maintain a high standard of customer experience.
• Technical leadership: Provide technical expertise and support, review jobs for quality, and compliance with local plumbing codes.
• Administrative duties: Review/Approve jobs, timecards, coordinate with Operations Manager, and manage department resources. 

Qualifications:

• Experience: A minimum of 10 years of plumbing experience, with at least two years in a supervisory role.
• Licensing: A valid Journeyman Plumber License
• ⁠Culture building: Ability to foster a positive culture, emphasizing teamwork, customer satisfaction, and APS core values.
• Continuous improvement: Demonstrated ability to onboarding, training, and operational processes for efficiency.
• Technical skills: Strong understanding of residential and commercial plumbing systems and relevant building codes.
• Soft skills: Excellent leadership, communication, and problem-solving skills are essential. 
• ERP skills: Must be proficient with Service Titan

Core Values: 

• Accountability, Integrity, Confidence, Honesty, Growth, Respect

Compensation and benefits

• Salary: $80,000–$100,000 base (depending on experience) 
•  Health Insurance:  Medical, Dental, Vision, etc.
• Retirement Plans: 401(k) with employer match 
• Other Benefits: Short-term and long-term disability, life insurance, paid time off