General Manager

We are seeking an experienced General Manager to lead our operations. This role oversees all aspects of the business, including sales, service, operations, team development, and customer satisfaction.

• Full operational, sales, and support responsibility for the center.
• Develop, implement, and execute budgets, strategic plans, and marketing initiatives.
• Drive new programs, revenue streams, and strategies to exceed sales and profitability goals.
• Recruit, train, and develop a high-performing team; conduct performance evaluations.
• Build a culture of accountability, collaboration, and exceptional customer service.
• Monitor data, identify trends, and implement corrective actions.
• Maintain knowledge of competitors and share best practices across the organization.
• Ensure compliance with safety policies and lead health and safety initiatives.
• Prepare forecasts, budgets, and operational reports; ensure timely completion of tasks.
• Some local and overnight travel; flexibility to work outside normal hours as needed.

• 5 years leading teams in B2C/B2B service markets.
• 5 years managing fast-paced service organizations with a proven track record of growth.
• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Knowledge of plumbing, HVAC, and turnkey project operations preferred.
• Strong communication, leadership, and interpersonal skills.
• Financial acumen, analytical skills, and attention to detail.
• Proficiency with computers, reporting, and business correspondence.

• Valid driver’s license required.
• Plumbing or trade-specific license preferred.

• Frequent standing, walking, and talking; occasional lifting up to 50 lbs.
• Work may include climbing, stooping, and operating in extreme temperatures or hazardous conditions.
• Frequent visits to job sites with exposure to outdoor elements, chemicals, and machinery.
• Flexibility to work overtime and weekends as required.