Level II Support Technician

Overview

Level II Support Technician

Salary: $68,000 - $85,000 Annually

Are you the person everyone turns to when technology stops working? Do you take pride in solving problems, supporting others, and keeping systems running efficiently?

Ozinga is seeking a Level II Support Technician to join our IT team in Mokena, IL. If you’re passionate about IT, thrive in a hands-on environment, and enjoy delivering outstanding service, we’d love to hear from you.

What You'll Be Doing

• Respond to IT helpdesk calls, emails, and manage higher-level support tickets
• Maintain and manage PC/laptop inventory, including imaging and deployment
• Administer IT systems such as Screen Connect, Dell Kace, and video management platforms (Avigilon, ONSSI)
• Document support efforts and system configurations using Autotask
• Contribute to process improvements and IT documentation standards
• Collaborate with network engineers and provide backup support for Citrix, VMware, email, print queues, and servers
• Stay current with emerging technologies and recommend improvements
  
  

What You Bring

• Minimum 10 years of experience in IT support or a related role
• Bachelor’s degree in Computer Science, Information Systems, or related field
• Strong knowledge of Windows 7/10, Server 2008R2/2012R2, and Microsoft Office products
• Prior experience with HP hardware and helpdesk systems like Autotask is a plus
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication
• Ability to work independently and manage multiple priorities
• A customer-focused mindset and a positive, professional attitude
  
  

Benefits Information

At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life.

Our Benefits Include

• Medical, Dental, and Vision Insurance - Protecting your health and providing peace of mind.
• Retirement Plan Options - Helping you build a secure future.
• Voluntary Benefits - Helping you to cover unexpected expenses.
• Work-Life Balance - Supporting flexibility so you can thrive in every area of your life.
• Employee Assistance Program - Offering confidential support for personal and professional challenges.
• Wellness Program - Promoting a healthy lifestyle through resources and incentives.
  
  

We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you!

Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.