What are the responsibilities and job description for the Technician Field Support (Level 7) position at Randstad Digital Americas?
Job Summary
This Technician Field Support (Level 7) role in southern Chicago supports end-user technology, including hardware, software, and network systems, across multiple locations. The position requires 3 years of IT support experience, strong customer service skills, and the ability to troubleshoot Windows, Mac, and mobile devices. It is a hybrid, contract-to-hire role with a $60K salary upon conversion, focusing on providing technical assistance and collaborating with cross-functional teams.
location: Oak Lawn, Illinois
job type: Contract to Perm
salary: $22 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
Responsibilities
Required Skills and Experience
Candidates should have at least 3 years of IT support experience and proficiency in troubleshooting Windows, Mac, and mobile devices. Additionally, strong customer service skills, basic network troubleshooting abilities, and the capacity to manage multiple priorities are essential qualifications for this role.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
This Technician Field Support (Level 7) role in southern Chicago supports end-user technology, including hardware, software, and network systems, across multiple locations. The position requires 3 years of IT support experience, strong customer service skills, and the ability to troubleshoot Windows, Mac, and mobile devices. It is a hybrid, contract-to-hire role with a $60K salary upon conversion, focusing on providing technical assistance and collaborating with cross-functional teams.
location: Oak Lawn, Illinois
job type: Contract to Perm
salary: $22 - 25 per hour
work hours: 8am to 5pm
education: Bachelors
Responsibilities
Required Skills and Experience
- Relevant Bachelor's degree or equivalent combination of education and experience
- At least 3 years of experience, preferred 5 years
- Exemplary customer service skills (verbal and written)
- Proficient Windows and Mac troubleshooting and support
- Mobile device computing skills
- Basic network troubleshooting and support
- Microsoft 365 knowledge
- ServiceNow and Ivanti experience a plus
- Basic hardware troubleshooting
- Ability to perform Root Cause Analysis
- High level of emotional intelligence
- Professional presence - while remaining personable
- Experience working with processes and procedures in a large organization preferable
- Ability to manage multiple competing priorities and prioritize effectively
- Good time and task management skills
- Flexible and organized
- Growth mindset
- Able to lift 50 lbs. unaided
- Reliable car
Candidates should have at least 3 years of IT support experience and proficiency in troubleshooting Windows, Mac, and mobile devices. Additionally, strong customer service skills, basic network troubleshooting abilities, and the capacity to manage multiple priorities are essential qualifications for this role.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $60,000