What are the responsibilities and job description for the Lead Front Desk Receptionist position at Ozark Regional Vein Center LLC?
Patient Experience Team Member (Lead Front Desk Receptionist) – The Edge Men's Health Clinic
Award-Winning Team | Growth Opportunity | Monday–Thursday Schedule
The Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.
We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional VeinArtery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.
If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.
What You'll Do
- Greet patients warmly and create a positive, professional first impression
- Deliver a high-touch, concierge-style experience throughout the patient visit
- Manage front desk communications including phone calls, texts, emails, and inquiries
- Coordinate and optimize the appointment schedule to ensure smooth clinic flow
- Handle scheduling changes with professionalism, empathy, and efficiency
- Assist with patient check-in/check-out and accurately process payments
- Educate patients on services, promotions, and products as appropriate
What We're Looking For
- Friendly, polished, and professional presence
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- High attention to detail and accuracy
- Comfortable using multiple systems (e.g., scheduling software, Word, Excel)
- Team-oriented with a positive, adaptable mindset
Qualifications
- Minimum 2 years of medical scheduling or front office experience (required)
- Minimum 2 years of computer experience (required)
- Bilingual (English/Spanish) preferred
ScheduleWork Environment
- Monday–Thursday | 7:00 AM – 4:00 PM
- 30-minute unpaid lunch
- In-person role located in Rogers, AR
CompensationBenefits
- $18–$20/hour, depending on experience
- 401(k)
- Health, dental, vision, and life insurance
- Disability insurance
- Paid time off
Why Join Us
- Be part of an award-winning, growing organization
- Work in a collaborative, team-oriented environment
- Opportunity for growth across multiple specialty clinics
- Consistent weekday schedule with long weekends
Location Requirement
- Applicants must be able to reliably commute to Rogers, AR 72758 or relocate prior to start.
Salary : $18 - $20