What are the responsibilities and job description for the Lead Front Desk Receptionist position at Ozark Regional Vein & Artery Center?
Patient Experience Team Member (Lead Front Desk Receptionist) - The Edge Men's Health Clinic
Award-Winning Team | Growth Opportunity | Monday-Thursday Schedule
The Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.
We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional Vein & Artery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.
If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.
What You'll Do
Award-Winning Team | Growth Opportunity | Monday-Thursday Schedule
The Edge Men's Health Clinic-recently named 2025 Best of Northwest Arkansas: Men's Clinic-is seeking a polished, energetic, and service-driven Patient Experience Team Member to join our growing team.
We are part of a highly respected network of healthcare practices, alongside Renew Aesthetics (2025 Best Weight Loss Clinic) and Ozark Regional Vein & Artery Center (2025 Best Vein Center). Together, we are known for delivering exceptional patient care, innovative treatments, and a premium experience.
If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in creating a welcoming and efficient front office experience, we would love to meet you.
What You'll Do
- Greet patients warmly and create a positive, professional first impression
- Deliver a high-touch, concierge-style experience throughout the patient visit
- Manage front desk communications including phone calls, texts, emails, and inquiries
- Coordinate and optimize the appointment schedule to ensure smooth clinic flow
- Handle scheduling changes with professionalism, empathy, and efficiency
- Assist with patient check-in/check-out and accurately process payments
- Educate patients on services, promotions, and products as appropriate
- Friendly, polished, and professional presence
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- High attention to detail and accuracy
- Comfortable using multiple systems (e.g., scheduling software, Word, Excel)
- Team-oriented with a positive, adaptable mindset
- Minimum 2 years of medical scheduling or front office experience (required)
- Minimum 2 years of computer experience (required)
- Bilingual (English/Spanish) preferred
- Monday-Thursday | 7:00 AM - 4:00 PM
- 30-minute unpaid lunch
- In-person role located in Rogers, AR
- $18-$21/hour, depending on experience
- 401(k)
- Health, dental, vision, and life insurance
- Disability insurance
- Paid time off
- Be part of an award-winning, growing organization
- Work in a collaborative, team-oriented environment
- Opportunity for growth across multiple specialty clinics
- Consistent weekday schedule with long weekends
- Applicants must be able to reliably commute to Rogers, AR 72758 or relocate prior to start.
Salary : $18 - $21