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Help Desk Technician

Oxford Global Resources
Iowa, IA Full Time
POSTED ON 12/8/2025 CLOSED ON 1/5/2026

What are the responsibilities and job description for the Help Desk Technician position at Oxford Global Resources?

Help Desk Technician

This is a hands-on role that requires being onsite. You will be part of a team of 12 techs supporting various technologies and platforms.

You should have a solid understanding of hardware troubleshooting, including desktops, laptops, tablets, mobile devices, printers, and audio/visual equipment. Additionally, you should be able to install, pull, and replace hardware components.

You will provide 2nd level desktop support through remote means and troubleshoot Windows OS's (Win 7 and 10) and MAC OS's. You will also provide L1 software support for MS Office 2010 – O365, Skype, MS Teams, OneDrive, SharePoint, VPN, and Remote Access.

Bonus experience in cloud PC, A/V and conferencing equipment is desired.

Salary : $50,000 - $80,000

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