What are the responsibilities and job description for the Distribution Associate position at OX BioMed?
About OX BioMed
OX BioMed supports clinical providers with advanced skin substitutes, streamlined logistics, and responsive services so they can treat patients with confidence. OX BioMed was custom built to meet the unique needs of wound care practices in this ever changing, fast past, and often chaotic operating environment. Founded by industry veterans with a passion for patients and a focus on systems and support. Whether you are a provider, office staff, or a sales agent, we are here to make your life easier.
About The Role
We’re looking for a detail-oriented and customer-focused Distribution Associate to join our medical products distribution team in Reno, NV. In this role, you’ll ensure smooth daily operations through accurate order processing and exceptional customer service. Excellent opportunity for someone looking to gain experience in the medical sales & distribution space with great growth opportunities. the role and team the candidate will be joining
What You'll Do
Customer Service
OX BioMed supports clinical providers with advanced skin substitutes, streamlined logistics, and responsive services so they can treat patients with confidence. OX BioMed was custom built to meet the unique needs of wound care practices in this ever changing, fast past, and often chaotic operating environment. Founded by industry veterans with a passion for patients and a focus on systems and support. Whether you are a provider, office staff, or a sales agent, we are here to make your life easier.
About The Role
We’re looking for a detail-oriented and customer-focused Distribution Associate to join our medical products distribution team in Reno, NV. In this role, you’ll ensure smooth daily operations through accurate order processing and exceptional customer service. Excellent opportunity for someone looking to gain experience in the medical sales & distribution space with great growth opportunities. the role and team the candidate will be joining
What You'll Do
Customer Service
- Respond to customer inquiries via phone and email professionally and promptly
- Assist with product selection, returns, and exchanges
- Provide updates on orders, shipping, and product details
- Collaborate with the customer service team to ensure high satisfaction
- Accurately process and verify orders, product details, and customer information
- Coordinate with carriers to ensure timely deliveries
- Monitor inventory levels and maintain stock accuracy
- Keep organized records of orders, shipments, and communications
- Double-check orders before shipping to avoid errors
- Verify billing and shipping details for accuracy, working in conjunction with Sales and Accounting team
- Support quality control efforts by flagging issues promptly
- Maintain an organized workspace for efficient order fulfillment
- Support logistics and inside sales with daily tasks
- Suggest process improvements to enhance operations
- Bachelor’s degree required
- 1-3 years' experience in shipping, logistics, or customer service preferred
- Excellent attention to detail and organizational skills
- Strong communication and customer service mindset
- Efficiency in MS Office; experience with CRM/inventory systems a plus
- Able to work both independently and collaboratively
- Must be in Reno, NV and available to work on-site Monday–Friday
- Onsite in Reno, NV office role; standard business hours, Monday through Friday.
- Working inside our Headquarters, integrated with team environment focused on culture and comradery.
- Not typical warehouse distribution, small-scale controlled-room environment.
- May involve occasional lifting (up to 25 lbs) and standing/walking during administrative duties.
