Senior Product Manager, Guest Experience

\uD83D\uDC4B About Owner.comOwner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains.\uD83C\uDF0E Our visionWe’re starting by helping independent restaurants succeed online.But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.Once we nail the solution for restaurants – we’ll scale it into every other local business type.In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.Read our Series C memo here → \uD83D\uDE80 Our tractionSince 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.⭐ Our teamOur team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.We’ll be scaling even faster in 2026 to keep pace with our customer growth.\uD83C\uDF06 Where we workOwner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location.\uD83D\uDD0D Why we’re looking for youAt Owner, we believe that the path to helping small business owners succeed includes building world-class consumer experiences. We want your equip favorite local restaurant with digital offerings as intuitive, delightful, and trusted as those created by companies like Apple, Airbnb, and Robinhood - meeting and surpassing the guest expectations set by hugely popular third-party marketplaces and big national chains. We’re looking for a craft-oriented, details-obsessed product manager to help deliver on this vision.In this role, you’ll partner closely with our talented design and engineering teams to build an exceptional guest-facing online ordering experience that delivers meaningful revenue growth for all of Owner’s restaurant customers.While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week.\uD83D\uDCA5 The impact you will haveDevelop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic betsDrive more guests to order directly from Owner customers by making the experience fast, clear, and easyUse AI to optimize customers’ menu presentation at scale across tens of thousands of restaurant menusElevate usability, accessibility, and product delight across every interactionHelp Owner.com become the most loved brand in restaurant software\uD83E\uDD1D Who you’ll work withYou’ll partner deeply with Design and Engineering to build polished, intuitive experiences that deliver value to our restaurant customers and their guestsYou’ll collaborate with Data/BizOps to identify and size opportunities, define KPIs, and understand impactYou’ll work with our customer-facing Launch, Customer Success, and Support teams to ensure we have the right inputs to create the high-performing guest experiences for each customer restaurantYou’ll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner’s guest-facing experiences✅ What we’re looking for5 years of product management experienceAbility to get things done: you have a track record of shipping software that made a difference for your customersExcellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successfulDeep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needsStrong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuitionProficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving themClear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same pageCompetence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs\uD83C\uDFC6 Pay and benefitsThe estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity packageOther benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!\uD83D\uDEA9 Notice - Employment ScamsCommunication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.

Salary : $149,000 - $196,800