Manager, Count Room

Title: Manager, Count Room

Requisition ID#: 3771

Location:

Owensboro, KY, US, 42303

Property: Owensboro Racing & Gaming

Pay Range

ABOUT CHURCHILL DOWNS INCORPORATED

Churchill Downs Incorporated (“CDI”) (Nasdaq: CHDN) has been creating extraordinary entertainment experiences for more than 150 years, beginning with one of the most iconic and enduring events in sports and entertainment—the Kentucky Derby. Headquartered in Louisville, Kentucky, CDI blends a rich legacy with a forward-looking approach to growth. Through the acquisition, development, and operation of live and historical racing entertainment venues, the expansion of online wagering services and other technology businesses, and the ownership and operation of regional casino gaming properties, CDI offers diverse career opportunities across the country. Our success is driven by dedicated team members who are passionate about delivering exceptional experiences, embracing innovation, and helping shape the future of entertainment.

Job Summary

The Drop/Count Manager is responsible for overseeing all drop and count operations within the gaming facility, ensuring the secure, accurate, and timely collection, transportation, counting, reconciliation, and reporting of gaming revenue. This position provides leadership to the drop and count team while maintaining strict compliance with gaming regulations, internal controls, and company policies. The Drop/Count Manager works closely with Cage, Surveillance, Security, and Finance to ensure operational integrity and accurate financial reporting.

Essential Duties And Responsibilities

The following duties are representative of this role and are not intended to be all-inclusive. Additional duties may be assigned as needed.

• Supervise daily drop and count operations to ensure accuracy, security, and compliance with internal controls and gaming regulations.
• Oversee the collection, transport, counting, verification, and reconciliation of cash and gaming revenue.
• Manage count room operations, ensuring proper dual custody, access control, and adherence to security procedures.
• Supervise, schedule, train, and evaluate drop and count team members.
• Ensure accurate and timely completion of all drop and count documentation and reconciliation reports.
• Monitor and enforce compliance with all applicable gaming regulations, internal controls, and audit standards.
• Partner with Surveillance and Security to maintain chain-of-custody integrity and prevent discrepancies or theft.
• Investigate and resolve variances, discrepancies, or operational issues in a timely manner.
• Maintain and oversee inventory of cash boxes, drop boxes, and count room supplies.
• Ensure proper operation and maintenance of count equipment and related technology.
• Prepare, review, and submit daily revenue and variance reports to Finance leadership.
• Support internal and external audits by providing documentation and operational explanations as required.
• Train new employees and provide ongoing coaching to maintain performance and compliance standards.
• Maintain confidentiality of all financial and operational information.
• Perform other duties as assigned.
  
  

Required Skills And Abilities

• Strong knowledge of casino drop and count operations and internal controls
• Understanding of gaming regulations and compliance requirements
• Strong leadership and team management skills
• Excellent attention to detail and accuracy in financial processes
• Strong analytical and problem-solving skills
• Ability to manage confidential and high-value financial information
• Effective communication and interpersonal skills
• Ability to work in a fast-paced, security-sensitive environment
• Proficiency in basic math and financial reconciliation
• Ability to work independently and make sound operational decisions
  
  

Education And Experience

• High school diploma or equivalent required
• College coursework in accounting, finance, or related field preferred
• Prior experience in drop and count operations, cage operations, or gaming/casino finance required
• Supervisory experience in a gaming or financial operations environment strongly preferred
• Experience with cash handling, reconciliation, and internal controls required
• Must be able to obtain and maintain a valid Kentucky gaming/racing license
  
  

Physical Requirements & Working Conditions

The employee is regularly required to stand, walk, speak, hear, use hands, and reach with hands and arms. The employee may occasionally be required to sit. Specific vision abilities include close and distance vision, color and depth perception, and peripheral vision.

The employee must occasionally lift and/or move up to fifty (50) pounds, including cash boxes, drop boxes, and related materials.

Work is performed in both a secure count room environment and on the gaming floor. The count room environment is typically moderately quiet, while the gaming floor may be loud and include exposure to cigarette smoke.

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

CHURCHILL DOWNS INCORPORATED

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Nearest Major Market: Owensboro