What are the responsibilities and job description for the Member Service Representative position at Owen Electric Cooperative?
Position Opening for Member Service Representative – locatedat Owen Electric Cooperative, Dry Ridge, KY.
Member Service Representatives provide prompt, efficient, courteous, and reliable service that promotes goodwill between the Cooperative, the Membership, the general public, and Cooperative personnel. Member Service Representatives largely engage with the Cooperative's Membership in order to process payments, create payment arrangements, address concerns, and handle various questions about electric service. This position must provide members with information on rates, service rules and regulations, and policies in order to increases member understanding, gain acceptance of the Cooperative's programs, and promote a good image to the public.
Position located at the cooperative's Grant County (Dry Ridge) office. Applicants may visit our website at or apply at any of the following OEC locations:
8205 Hwy 127N, PO Box 400, Owenton, KY.
300 Arbor Drive, Dry Ridge, KY.
Florence Govt. Ctr, 8100 Ewing Blvd., Florence, KY.
10599 Hwy 27, Butler, KY.
The position will remain open until filled. For additional information, contact Owen Electric's Corporate Services Department at
Education:
- High School diploma or equivalency required.
- Business school diploma or Associate Degree in Business preferred.
Experience:
- Two year Member Service experience preferred.
Six months on-the-job training may be necessary before employee can perform satisfactory with minimum supervision.
Skills and Abilities:
- Must possess excellent verbal and written communication skills and have a pleasant telephone presence.
- Must be able to quickly assist members and work well under pressure.
- Must be a good team member by being courteous and conscientious in assisting and working with co-workers, groups, and other personnel.
- Must have good math aptitude and be attentive to detail.
- Must be competent in using the Cooperative's software systems.
Owen Electric Cooperative is an Equal Opportunity Employer and offers a competitive compensation package including health/life insurance, retirement plan, 401k, education reimbursement, vacation, sick leave, and holidays.
We value diversity and are committed to providing a fair and inclusive workplace. Please note that, in accordance with OEC policy, relatives of current employees are not eligible for hire in roles that could create a direct or indirect reporting relationship, conflict of interest, or perception of favoritism.
Salary : $40,000 - $70,000