What are the responsibilities and job description for the Birthday Party & Group Event Host position at OWA Parks & Resort?
This position plays an essential role in creating memorable guest experiences by coordinating, hosting, and executing events from start to finish. The ideal candidate is energetic, organized, and guest-focused, ensuring every celebration—especially birthday parties—is seamless, engaging, and enjoyable.
Key Responsibilities
Event Hosting & Guest Interaction:
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Serve as the primary host for birthday parties, as well as other on-property events such as venue events and group sales special bookings
- Ensure all event timelines, details, and expectations are executed accurately
- Welcome guests with a positive, friendly demeanor as their first point of contact
- Assist with decorations, food delivery, and special requests throughout the event
- Address guest questions or concerns promptly while keeping the Sales Reservation Coordinator and team members informed
- Deliver a fun, engaging, and high-quality experience for all guests
Event Setup & Cleanup:
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Prepare party and event spaces according to specifications, ensuring a clean, safe, and welcoming environment
- Oversee event flow to ensure all activities operate smoothly and on schedule
- Clean and reset spaces efficiently following each event to prepare for upcoming bookings
Team Communication & Scheduling:
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Communicate updates, issues, or concerns to the Sales Lead and Sales Team in a timely manner
- Monitor inventory for birthday party and event items; notify the Sales Reservation Coordinator when supplies need to be reordered
- Submit schedule requests and time-off approvals through the Sales Lead
- Collaborate with team members to ensure seamless execution of all events
Operational Excellence:
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Follow all OWA Parks & Resort policies, procedures, and safety standards
- Effectively manage multiple responsibilities in a fast-paced environment
- Maintain professionalism while delivering exceptional customer service
- Perform additional duties as assigned by leadership team
Additional Duties & Expectations:
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Serve as the face of the event—greet every group with enthusiasm and a smile
- Set up party/event spaces, assist with décor, and coordinate food service
- Maintain cleanliness and organization of all event areas
- Balance multiple tasks while prioritizing guest satisfaction
- Represent OWA Parks & Resort with a positive, service-driven attitude at all times
Qualifications & Skills:
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Strong customer service and interpersonal skills
- Excellent communication and teamwork abilities
- Ability to multitask and stay organized
- Energetic, friendly, and guest-focused personality
- Attention to detail and problem-solving skills
- Flexible availability, including weekends
- You will be the first face your party guests see; they’ll be giving you tips, so greet them with a SMILE!
Work Environment:
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Fast-paced, interactive setting both outdoors and indoors across park and event spaces
- Requires standing, walking, and active participation throughout events
- Involves setup and teardown for birthday parties and additional on-property events (some heavy lifting required for select events)
- Primary workdays are Saturdays and Sundays, and weekdays on an as needed basis especially for summer months with a strong focus on party operations; Flexible scheduling required
- Perform other duties as assigned by Sales Lead, Sales Supervisor, Sales Manager, or Sales Director
REQUIRED QUALIFICATIONS:
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Must be at least 16 years or older
- High school diploma or GED unless currently enrolled
- Prior work experience in hospitality or retail preferred, but not required
- Ability to communicate clearly and effectively in all situations
- Great personality and enjoy working with the public with special interest in guest service
- Must be organized, detail-oriented, and able to prioritize work on multiple projects simultaneously
- Must be able to effectively identify problems and present resolutions
- Must be able to work independently and as part of a team
- Must possess a valid state driver’s license
- Willing and able to work odd or irregular hours including nights, weekends, and holidays to include working two out of three weekend days (Friday, Saturday, Sunday)
- Must be able to work in sunny, hot, humid, cold and rainy conditions
- Willing and able to work in a smoke, tobacco, and drug-free workplace
Interested applicants can apply directly to www.visitowa.com/employment.
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