Dispatcher

Overland Ready Mixed Concrete, a NEBCO Company, operates throughout Central Nebraska with plants in Aurora, Central City, Hebron, Silver Creek, Strang, St. Paul, and York.  We put an emphasis on incorporating the highest quality materials, state of the art equipment, and a focus on customer service with an extensively trained staff.  For more information about Overland Ready Mixed, visit www.readymixedconcrete.com

NEBCO, Inc.
NEBCO’s story has been one of longevity, diversity and continued growth. NEBCO is a fourth-generation, family-owned and operated business, with more than 1,100 employees spanning 50 locations across Nebraska.  Since 1908 NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses.    For more information about NEBCO, visit www.nebcoinc.com.

Job Summary
Overland Ready Mixed is looking for a Dispatcher to join our team! This role coordinates activities of workers engaged in manufacturing concrete products and delivering Ready Mixed Concrete. Must abide by Company Safety Program and Policies, while performing duties safely. The ideal candidate will be self-motivated, hard worker, and reliable.

Essential Duties and Responsibilities include, but are not limited to, the following:

Answers incoming phone calls from customers, takes orders for concrete, including mix design, amount, delivery, address, time of delivery or anything relevant to the order.

Follows all DOT FMCSA and NEBCO rules, in regard to dispatching drivers.

Enters information into the Command Alkon dispatch system, assures accuracy of data input to the system.

Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading time.

Prepares invoices, delivery tickets, and related shipping documents and assigns drivers for scheduled deliveries.

Posts transactions to customers' delivery ticket and issues customers statements to drivers.

Maintains radio contact with drivers to expedite deliveries.

Other duties may be assigned.

Supervisory Responsibilities: This job has no supervisory responsibilities. 

Education and/or Experience: 

• High school diploma or general education degree (GED); and
• three months related experience in customer service, dispatch, ore related roles; or
• equivalent combination of education, training, and experience. 
  

Certificates, Licenses, Registrations:

• Valid Driver’s License
• Previous commercial driver’s license is helpful, but not necessary.
  

Other Qualifications:

• Previous dispatch experience is helpful and preferred.
• Must have computer literacy to perform the aspects of this position.
• Knowledge of Cisco phone systems and/or Contact Management Systems for orders.
• Knowledge of Dispatch software and Order Processing Systems
• Knowledge of Microsoft Office, specifically Word, Excel, and Outlook.
• Knowledge of comprehending weather forecasting.
• Must be able to maintain composure and manage high stress aspects of the job. 
• Self-motivated with a willingness to take the initiative. 
• Must be able to maintain business-like attitude when dealing with employees, drivers, customers and other personnel. 
• Must be flexible regarding work schedule.
• Ability to work in a one workspace with limited ability to leave the job site. 
• Ability to apply general math skills – add, subtract, divide, fractions, decimals, rate, ratio, and percent.
  

Other Skills and Abilities: 

• Good working knowledge of the layout of city and surrounding areas. 
• Must be able to produce high quality, accurate work while coordinating a heavy workload department.
• Must be skilled in solving problems with good workable solutions. 
• Ability to multi-task is very important.
• Ability to apply common sense understanding to carry out instructions.
• Ability to adapt to constant changes in the workplace.

Benefits Include

• Retirement Plans
• PAID Holidays
• Insurance Benefits
• Wellness Program - with the opportunity to earn five additional days off
• PAID Time Off
• On the Job Training

Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements.  Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with back screens (if required) are conditions of employment.