What are the responsibilities and job description for the Level 3 Desktop Support Engineer position at Ovation Workplace Services Inc.?
Support San Diego users with desktop support services for all San Diego systems devices: PCs, laptops, tablets, printers, scanners and other peripherals.Audit & implementation & troubleshoot, security solutions across the Lab systems, including, OS Updates, AV, WSUS and network connectivity.Support & Implementation of laboratory network including collaborating with team regarding connectivity to the firewalls, switches, and firewall modems (or any other network component).Engagement with Lab and Client teams to connect Lab systems to cloud solutionsManage connectivity to the lab network, including network access and firewall requests.Drive systems standardization and best practice to reduce costs and align with business requirements.Maintain the capability to work flexibility across a number of work areas to meet the changing needs of customers and applying appropriate day-to-day work prioritization.Provide local IT & OT support to all stakeholders and facilitate the interface with Digital teams including service desk, as appropriate.Support a portfolio of self-supported applications that provide key capabilities and ensure these operate at high levels of reliability and availabilityBuild and troubleshoot the lab systems when required.Install vendor supplied PCsPerform routine audits to check for AV state, WSUS state etc.Provide hardware & software support for the laboratory systems and lab IT infrastructureSupport servers build & server support team with access problems to the server ILOs.Maintain an inventory of lab devices.OS patching and support for the Lab systems Server and firewall configurationRequest for an experienced Windows desktop and server engineer, ideally, they would have 10 years of experience and be able to deploy Windows serversExperience of the end-to-end server build process including DHCP, RAID, backup, RDP and domain setup.Some network experience, an understanding of VLANs, firewalls etc.; not an expert, conversant.Have PCN / PIN (process Control Network) or ICS (Industrial Control Systems) including in DCS Systems (DeltaV) experience, desirable but not essential
Salary : $35,000 - $56,160