What are the responsibilities and job description for the Desktop Support Engineer position at Peritus Inc.?
Work Experience: Minimum 7 years of experience providing Tier 2/3 desktop engineering and end-user support in enterprise environments. Proven expertise in Microsoft 365, Azure AD, and Intune and PDQ management. Experience supporting and maintaining conference room Audio/Visual systems. Strong background in Active Directory, Group Policy, and endpoint patch management.
Skills/Knowledge: Advanced troubleshooting for Windows OS, macOS, and collaboration platforms. Familiarity with A/V control systems, HDMI/USB standards, and hybrid meeting technology setups. Solid understanding of TCP/IP, DNS, DHCP, and VPN networking fundamentals. PowerShell scripting for automation and reporting. Excellent communication, documentation, and customer service skills. Knowledge of ITIL processes for incident and change management.
Tools: Microsoft 365, Intune/SCCM, Azure AD, Active Directory, ServiceNow (or equivalent ITSM tool), Remote Desktop tools, PowerShell, Teams/Zoom, and conference room A/V systems (Logitech, Polycom, Crestron).