What are the responsibilities and job description for the IT Asset Specialist position at Ovation Workplace Services Inc?
Job Descriptions – RTI
Return to Inventory (RTI) Specialist
Location: Beaverton, OR (Onsite)
Organization: Global Technology Operations – End User Computing / Depot Operations
Reports to: Depot / Asset Operations Leadership
Role Summary
The Return to Inventory (RTI) Specialist is responsible for managing the end-to-end Return to Inventory lifecycle for end-user devices. This role ensures accurate, timely recovery of assets from employees and contingent workers, maintains chain of custody, and supports inventory accuracy and compliance across depot and asset management systems.
Key Responsibilities
- Manage the full RTI lifecycle including device recovery, tracking, intake, validation, and disposition
- Process RTI requests in ServiceNow (RITMs, Incidents, and Tasks) according to SOPs and SLAs
- Coordinate shipping of return kits, labels, and materials with logistics partners
- Track in-transit assets and follow up on delayed or missing returns
- Apply strike and escalation processes for overdue assets
- Validate returned devices for asset tag, serial number, and condition
- Update asset records, substates, and ownership details
- Partner with HR, IT, Security, and Managers on offboarding and recovery cases
- Support audits, reporting, and recovery initiatives
- Identify process improvements to reduce RTI cycle time and ticket volume
Required Qualifications
- 2 years of experience in IT asset management, depot operations, or end-user support
- Hands-on experience with ServiceNow
- Strong understanding of asset lifecycle management
- Experience coordinating logistics and asset returns
- Excellent attention to detail and documentation skills
- Strong written and verbal communication skills
EQUAL EMPLOYMENT OPPORTUNITY
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable law.
Applicants requiring reasonable accommodation during the hiring process should contact Human Resources in advance.
DISCLAIMER
This job description outlines the general nature and scope of the role and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify responsibilities as business needs evolve.