Specialty Care Coordinator

The Specialty Care & Community Partnerships Coordinator assists Care Teams in a multi-disciplinary clinic serving patients by coordinating all external (and internal specialty) medical visits for client panels. This position will work with our Downtown and East Clinics.  

Essential Duties

• Work as part of a cohesive and innovative medical referrals team to provide support for medical Care Teams and connect under-served patients with needed medical referrals -  both internal/external for all clinic and outreach clients, including: 

  • Verifying the client’s insurance, Project Access, or other financial assistance programs

  • Locating appropriate specialty clinic offices that will accept the client

  • Sending all required chart information and other paperwork required to specialty clinic

  • Completing all prior authorizations as required by insurance

  • Scheduling specialty appointments as needed

  • Scheduling interpretation for the appointment as needed

  • Communicating the appointment and scheduling details to clients, including what to bring, special instructions, and expectations

  • Following up with external office records, as needed

• Follow-up with the care team regarding details of the appointments and follow-up (i.e. barriers, transportation, medical housing, appointment reminders, etc), as needed

• Advocate for patient with external organizations and clinics as they navigate the referral process

• Responsible for developing expertise in navigating insurance systems and will work with the front desk to identify and understand how insurance impacts the referral process

• Build and maintain relationships with community social service partners

• Attend staff meetings and clinic trainings; assist in training staff and/or volunteers in the referrals processes; attend provider meetings and other staff meetings as needed

• Identify opportunities for improvement to clinic processes and workflows; participate in process improvement projects

• Sorting, prioritizing, and processing referrals

• Navigating the insurance system and completing all necessary prior authorizations

• Following up after completion of referrals to request medical records from specialty clinics

• Coordinating and managing in house specialty clinics and coordination with outside partnerships such as the Casey Eye Institute, Medical Teams International, Pacific University

• Identify and address difficulties and barriers within referral process.

• Other duties as assigned.

Knowledge and Skills

• Excellent communication and organizational skills

• Able to handle multiple tasks, escalated clients and crisis situations

• Willingness and ability to learn quickly and adapt to a variety of situations 

• Able to work with and advocate for people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds

• Able to work as a member of a team as well as independently

• Strong reception and administrative skills with high accuracy and attention to detail

Education and Experience

• At least one year related experience in a clinical setting

• Must be able to pass Department of Health Services criminal background check

• Bilingual fluency preferred

• Medical training or experience preferred

Working Conditions

This job is located in a standard medical office environment.

Physical Requirements

This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding areas is expected. Sporadically moves boxes weighing up to 20 pounds.

Salary : $25 - $27