Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Support Specialist is essential to our multi-disciplinary medical team, filling a variety of roles. This role also provides Call Center and appointment scheduling, provides patient intake and reception, conducts new patient registration including our “Onboarding” patient education, orientation process and insurance verification. They assist patients applying for and navigating the Oregon Health Plan insurance program. They provide outreach coordination for our mobile medical clinic and school based health center. Bilingual Spanish & English is preferred for this position.

The Clinic Support Specialist will be located at the Downtown Main Clinic at 1132 SW 13th Ave, Portland OR, 97205 and be expected to cover shifts at our East Clinic in Gresham at 16144 E Burnside St, Portland, OR 97233.

This position will be expected to cover shifts at both the Front Desk and Call Center including our late clinic, Tuesday and Wednesday 5:00 – 7:00 pm. This is a part time position with no benefits. Represented, Union membership is required.

Essential Duties

Medical office coordination

• Assist with training of front office, call center, and/or volunteers;
• Be an engaged team member of a Patient Centered Primary Care Medical Home care team;
• Oversee office equipment and medical records areas;
• Answer phone calls and assist with Call Center coverage, when needed;
• Coordinate with back clinic staff to ensure accurate scheduling of appointments;

Patient/Customer service

• Maintain an environment conducive to patient comfort and confidentiality;
• Oversee patient intake and reception for multiple clinic shifts;
• Assist new patients with registration process;
• Provide referrals for clients to various community agencies as needed;
• Verify insurance eligibility, benefits and copayments;
• Assist qualified patients with applying for health insurance benefits through the Oregon Health Plan;
• Accept cash, check, or credit card payments from clients, providing change, processing transactions and ensuring receipts balance;
• Assist with Mychart navigation;

Medical Information Management

• Promote accuracy and efficiency in front desk procedures and paperwork;
• Assist providers and MA’s with patient follow-up;
• Daily scanning, data entry and troubleshooting of patient paperwork using EMR;
• Participate in process improvement projects that pertain to role; 
• Meet personal/team qualitative and quantitative targets;

Outreach Coordination

• Conduct health maintenance outreach calls
• Provide intake, registration, scheduling and administrative tasks at our outreach sites including Clackamas Service Center and Milwaukee High School;

Knowledge and Skills

Technical Skills

• Microsoft Office Suite (Word, Excel, Outlook)
• Windows Server
• Electronic Health Record systems (Epic)

Education and Experience

• Ability to handle crises and multiple tasks in a setting with a high volume of patients.
• Excellent communication skills.
• Strong reception and administrative skills, with high accuracy and attention to detail.
• Ability to work with people from diverse ethnic, cultural, gender, socioeconomic and sexual preference backgrounds.
• Able to work both independently and as a member of a team.
• Able to quickly adapt to new technology and software

Preferred Qualifications

• Current Oregon driver’s license and clean driving record, preferred.
• Medical office or medical terminology background preferred.
• Call Center Experience

Working Conditions

Office environment. The Clinic Support Specialist will be located at our Downtown Clinic at 1132 SW 13^th Ave, Portland, OR 97205 and will be expected to cover shifts at our Front Desk and Call Center.

Physical Requirements

This job requires operating phones, computers and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes and/or items weighing up to 10 pounds.

Salary : $24 - $26