What are the responsibilities and job description for the eCommerce Customer Support & Sales Order Fulfillment Specialist position at Outova?
We're Hiring: eCommerce Customer Support & Sales Order Fulfillment Specialist
Help create an exceptional customer experience from click to delivery!
Starfire Direct, a subsidiary of Outova, is looking for a eCommerce Customer Support & Sales Order Fulfillment Specialist to join our growing team in San Diego, CA.
If you thrive in a fast-paced eCommerce environment, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to meet you!
What You'll Do:
✅ Support customers via phone, email, chat, and social media
✅ Process and manage sales orders from start to finish
✅ Coordinate with warehouse and operations teams to ensure on-time fulfillment
✅ Resolve shipping, order, and delivery issues with a customer-first mindset
✅ Support Shopify and other eCommerce platforms while helping improve processes and the overall customer experience
What We're Looking For:
✔️ 2 years of customer service, order management, sales support, or eCommerce experience
✔️ Experience with ERP, CRM, and Shopify is a plus
✔️ Strong communication, organization, and multitasking skills
✔️ Detail-oriented with a proactive, problem-solving mindset
✔️ Team player who enjoys collaborating across departments
Why Join?
Competitive hourly pay (non-exempt), based on experience
Comprehensive benefits package including medical, retirement savings, and paid time off
Onsite position in beautiful San Diego, CA
Join a growing company where your ideas and contributions make a real impact!
Ready to make an impact? If you're passionate about customer service, enjoy keeping operations running smoothly, and want to be part of a collaborative, growing team, we encourage you to apply today!
Outova is the ultimate destination for transforming outdoor spaces. As a collective of eight industry-leading companies, we offer exclusive products, including furniture, turf, fire pits, outdoor kitchens, grills, and heaters. Our mission is to provide cutting-edge, high-quality solutions that redefine outdoor living.
Headquartered in Fort Worth, Texas, with operations in California and New York, we serve customers nationwide, helping them bring their dream outdoor spaces to life. From humble beginnings, we've grown into a premier distributor of hearth and outdoor living products, setting the industry standard for quality, innovation, and design. To learn more about us and the products we offer please visit our website.
Salary : $27 - $29