Technical Solutions Manager

At Outform Group, our guiding philosophy is Dare To Innovate.

Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences. We unite leading experts in research, strategy, design, innovation and manufacturing, who work together to create unforgettable brand experiences.

Lean, interdisciplinary teams work in close collaboration with clients, helping them to solve their user’s biggest problems. Our user-centric, data-driven approach focuses on creating a seamless experience across different environments.

Job Summary

Outform is seeking a dynamic Technical Solutions Manager to lead and optimize our in-store technology deployments for major retail clients. This role is responsible for overseeing the full lifecycle of technical projects, ensuring seamless execution from initial configuration to post-deployment support. The Technical Solutions Manager will drive cross-functional collaboration, manage field support teams, and develop scalable solutions for complex retail technology installations—including LED video walls and advanced device networks. This position requires a strategic thinker with hands-on technical expertise, strong leadership skills, and a passion for delivering innovative solutions in fast-paced environments.

Responsibilities

Project Leadership and Technical Oversight:

• Lead technical teams in configuring, deploying, and validating retail technology solutions across multiple projects
• Oversee installation, testing, and quality assurance for new content, firmware, and device configurations
• Develop and implement best practices for technical execution, ensuring high standards of reliability and performance
  
  

Field Support Management

• Coordinate rapid-response teams to resolve post-deployment issues, minimizing downtime and ensuring client satisfaction
• Manage travel schedules and resource allocation for field support, including urgent site visits and international deployments
• Serve as the escalation point for complex technical challenges, leveraging expertise to deliver lasting solutions
  
  

Technical Documentation & Process Improvement

• Oversee the creation and maintenance of technical documentation, including wiring diagrams, installation guides, and troubleshooting manuals
• Standardized processes for warehouse and third-party installation teams, ensuring consistency and clarity
• Continuously improve support materials and reference guides for internal and external teams
• Collaborate with developers in Miami and teams in Union City and Chicago to align technical approaches
  
  

Cross-Functional Collaboration

• Partner with developers, production teams, and stakeholders in Miami, Union City, Chicago, and China to align technical strategies
• Facilitate technical discussions, drive problem-solving initiatives, and contribute to multidisciplinary project planning
• Evaluate technical feasibility and recommend solutions for project challenges
  
  

Qualifications

• Proven technical aptitude with a broad understanding of hardware, software, and content platforms
• Demonstrated leadership experience managing technical teams and complex projects
• Exceptional problem-solving and troubleshooting skills, with the ability to diagnose and resolve issues independently
• Strong learning agility and adaptability across diverse technical domains
• Excellent communication skills, able to convey technical concepts to both technical and non-technical audiences
• Self-motivated, results-driven, and comfortable in dynamic, high-pressure environments
  
  

Physical Requirements And Travel

• Based in Chicago, IL, with teams distributed across multiple time zones
• Ability to travel up to 30% to client offices, Outform locations (Union City, CA; Miami, FL), and retail sites; international travel to China may be required
• Must participate in weekly calls with global technical and production teams
  
  

Ideal Candidate

• You are a technology enthusiast with hands-on experience in hardware configuration, software troubleshooting, and project management
• You thrive on solving complex problems, leading teams, and driving innovation in retail technology environments
• If you’re energized by technical challenges and passionate about delivering solutions that keep deployments on track, Outform wants to hear from you
  
  

Technology enthusiasts who enjoy hands-on problem-solving. Have you built your own PC or dabbled in software coding? Do you know the difference between HDMI and DisplayPort? Have you done any video editing or set up a wireless network? Does configuring an LED wall, updating device firmware, troubleshooting a media player, or diving into an interactive touchscreen challenge sound exciting? If diagnosing technical problems and keeping complex deployments on track energizes you, we'd love to hear from you.