Willows Restaurant Host/Greeter

Overview

Outbound Sedona is preparing to welcome guests in May 2026, and we are building our opening team now. We are thoughtfully hiring several months in advance to allow time for training, collaboration, and creating the culture that will define our guest experience from day one.

This is a unique opportunity to be part of a resort opening and help shape the standards, service style, and team culture together. Our opening team members will play a foundational role in setting expectations, supporting one another, and creating memorable experiences for our very first guests.

While the resort is scheduled to open in May 2026, selected candidates may begin onboarding and training in the months leading up to opening. Specific start dates will be discussed during the interview process.

If you are energized by being part of something new, enjoy building alongside a team, and want to contribute to a collaborative and guest-focused environment, we invite you to apply!

As a Host at Willows Restaurant, you will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You are the first and last impression of the restaurant, setting the tone for a welcoming, seamless dining experience.

You will be responsible for greeting and seating guests, overseeing dining room flow and maintenance, and monitoring service levels to ensure exceptional guest satisfaction. This role requires organization, warmth, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Responsibilities

• Warmly greet guests as they enter the restaurant and provide a genuine welcome experience

• Manage reservations and waitlists while maintaining accurate seating rotation

• Escort guests to tables and present menus

• Proactively monitor dining room activity and support service flow

• Collaborate with servers, bartenders, and leadership to communicate special requests or guest needs

• Maintain cleanliness and organization of the host stand and entry area

• Address guest concerns promptly and take initiative to resolve issues and build loyalty

• Thank guests sincerely upon departure and invite them to return

• Support team members as needed to ensure a seamless dining experience

Qualifications

Service Mindset

• Passion for providing exceptional guest service

• Naturally warm, friendly, and engaging personality

Experience

• Previous restaurant or hospitality experience preferred

• Familiarity with restaurant terminology and food service techniques preferred

Communication

• Strong verbal communication skills in English

• Ability to communicate clearly and professionally with guests and team members

Work Style

• Comfortable multitasking in a fast-paced environment

• Highly organized with strong attention to detail

• Flexible with work days and hours, including evenings, weekends, and holidays

• Team-oriented with a positive and adaptable attitude

Physical Requirements

• Ability to stand and walk for extended periods

• Ability to lift up to 25 pounds

• Ability to move throughout the restaurant and outdoor dining areas