Lucida Desert Kitchen + Bar Supervisor

Overview

Outbound Sedona is preparing to welcome guests in May 2026, and we are building our opening team now. We are thoughtfully hiring several months in advance to allow time for training, collaboration, and creating the culture that will define our guest experience from day one. This is a unique opportunity to be part of a resort opening and help shape the standards, service style, and team culture together.

Our opening team members will play a foundational role in setting expectations, supporting one another, and creating memorable experiences for our very first guests. While the resort is scheduled to open in May 2026, selected candidates may begin onboarding and training in the months leading up to opening. Specific start dates will be discussed during the interview process.

If you are energized by being part of something new, enjoy building alongside a team, and want to contribute to a collaborative and guest-focused environment, we invite you to apply!

The Restaurant Supervisor at Lucida Desert Kitchen Bar provides day-to-day leadership to the front-of-house team, ensuring exceptional service standards, operational excellence, and a warm, welcoming atmosphere for every guest. Working closely with the Restaurant Manager, this role assists with training, team oversight, and service execution. The ideal candidate leads by example—making guests feel genuinely welcomed, confidently sharing knowledge of the property and Sedona area, and guiding the team to create memorable dining experiences that reflect the spirit of Outbound Sedona. This position may support AM and/or PM shifts, including weekends and holidays.

Responsibilities

Guest Experience & Service Leadership

• Lead the front-of-house team in delivering warm, personalized, and attentive service.

• Ensure every guest is welcomed sincerely, using eye contact and guest names whenever possible.

• Actively “touch tables” throughout service to build guest relationships and address concerns promptly.

• Resolve guest concerns with professionalism, urgency, and care.

• Maintain strong knowledge of Lucida’s menu, wine program, cocktails, and daily specials.

• Maintain up-to-date knowledge of resort amenities, special events, and local Sedona recommendations to enhance the guest experience.

• Reinforce service standards that reflect a high-quality resort dining environment.

Team Leadership & Training

• Assist the Restaurant Manager in hiring, onboarding, and training front-of-house team members.

• Reinforce department and company standards through coaching and real-time feedback.

• Model professionalism, teamwork, and a positive attitude at all times.

• Support performance conversations, documentation, and corrective action when appropriate.

• Foster a safe, inclusive, and respectful workplace.

Operations & Financial Oversight

• Partner with the Restaurant Manager to ensure daily operational efficiency and profitability.

• Support scheduling and monitor staffing levels based on business demand.

• Assist with payroll accuracy and timekeeping oversight.

• Maintain strong knowledge of the POS system; support updates and train team members in proper use.

• Oversee reservations management and dining room flow.

• Monitor inventory levels, proper storage, and responsible use of supplies and equipment.

• Collaborate with purchasing to support cost control and product quality.

• Ensure compliance with all federal, state, and local labor and liquor laws.

Standards, Compliance & Communication

• Comply with all Arizona liquor laws and food safety regulations.

• Maintain required food handler and alcohol service certifications.

• Attend department and resort meetings as required.

• Monitor guest feedback platforms and internal service metrics; share insights with the team and implement improvements.

• Partner with other resort departments to ensure seamless communication and guest satisfaction.

• Maintain a safe, clean, and organized work environment at all times.

• Perform other duties as assigned.

Qualifications

• 21 years of age or older.
• Current Arizona Food Handler’s Card (or ability to obtain within 14 days of hire).
• Valid Arizona Alcohol Certification (or ability to obtain within required timeframe).
• Minimum 3 years of food & beverage experience, with at least 1 year in a leadership or supervisory role preferred.
• Experience in upscale, resort, or high-volume restaurant environments preferred.
• Strong knowledge of wine and beverage service.
• Proficient with POS systems and basic computer applications.
• Strong leadership, communication, and organizational skills.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and lift up to 25 lbs