What are the responsibilities and job description for the Service Advisor Automotive position at Ourisman Cars?
Ourisman Honda VW of Laurel Is hiring an Assistant Service Manager/Service Advisor. We are looking for an individual with a proven track record of excellent Customer Service (CSI). Reynolds systems experience is preferred but not required. Enjoy our state of the art service department. This is an opportunity to join the area's top automotive company.Automotive Service Advisor Responsibilities and DutiesGreet customers in a timely, friendly manner and obtain informationServe as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customerPrepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.Reynolds and Reynolds experience a plusAutomotive Service Advisor Qualifications and SkillsHigh School Diploma or EquivalentDocumentation of past performanceAutomotive Knowledge requiredQuality Focus, Productivity, and Problem SolvingStrong Teamwork and Communication SkillsOut-going personality with experience at developing relationshipsCan work in a fast-pace environment, are organized, and can manage time efficientlyMust have valid driver's licenseOurisman Automotive Group is an equal opportunity employer operating a drug free work environment.SummaryAs a Service Advisor, you will be a vital link between our customers and our automotive service department. With core skills in automotive diagnostics, mechanical knowledge, and customer service, you will excel in providing expert advice on vehicle maintenance and repair services. Your premium skills in dealership experience and auto service management will enable you to effectively communicate service recommendations and upsell additional services. Leveraging your relevant skills in transmissions, oil changes, and brake repair, you will ensure that our customers receive top-quality automotive service. Join our team and be a key contributor to delivering exceptional automotive service in a fast-paced and customer-focused environment.Company DescriptionOurisman Honda VW of Laurel
Salary : $65,000 - $135,000