What are the responsibilities and job description for the Automotive Service Advisor/Writer position at john hook automotive inc?
We are looking for an experienced, motivated, and customer-focused Service Advisor / Service Manager to join our team. This position is ideal for someone who thrives in a fast-paced environment, has strong communication skills, and can effectively manage customer relationships while overseeing daily service operations.
Responsibilities:
- Greet customers and provide exceptional customer service
- Schedule appointments and manage workflow efficiently
- Prepare estimates and explain repairs/services clearly
- Coordinate with technicians to ensure timely completion of work
- Maintain accurate service records and invoices
- Handle customer concerns professionally and resolve issues promptly
- Assist in managing daily operations of the service department
- Monitor productivity, sales goals, and customer satisfaction
- Move through shop often, conversing with technicians throughout the day to go over vehicle tickets and repairs.
Qualifications:
- Previous experience as a Service Advisor or Service Manager
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Knowledge of automotive service and repair processes
- Computer proficiency and experience with shop management software
- Valid driver’s license
- Able to use technology
- Polite and easy to get along with
What We Offer:
- Competitive pay (salary bonus opportunities)
- Supportive team environment
- Opportunities for growth
- Paid holidays and benefits available
- Salary would depend on experience/ ability
If you are dependable, professional, and ready to grow with a great team, we would love to hear from you.
To Apply:
Please send your resume and contact information via message or email.
Job Type: Full-time
Pay: $50,000.00 - $85,000.00 per year
Work Location: In person
Salary : $50,000 - $85,000