What are the responsibilities and job description for the Automotive Service Advisor position at Ourisman Cars?
Ourisman Volkswagen Mazda Rockville is hiring an Assistant Service Manager/Service Advisor. We are looking for an advisor with 3 years experience in a high volume New Car dealership automotive service department and proven track records of excellent Customer Service (CSI). VW or Mazda experience is a big plus. Reynolds/ Ignite systems experience is preferred but not required. Great benefits and great store vibe! This is an opportunity to join the area's top automotive company. We have over 100 years of experience helping our employees build their carreers. Let us help you build yours!Automotive Service Advisor Responsibilities and DutiesGreet customers in a timely, friendly manner and obtain informationServe as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customerPrepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.Reynolds and Reynolds experience a plusAutomotive Service Advisor Qualifications and SkillsHigh School Diploma or EquivalentMinimum of 3 yearsNew Car Dealership automotive service department experienceFluent English--Bilingual a plusDocumentation of past performanceAutomotive Knowledge requiredQuality Focus, Productivity, and Problem SolvingStrong Teamwork and Communication SkillsOut-going personality with experience at developing relationshipsCan work in a fast-pace environment, are organized, and can manage time efficientlyMust have valid driver's licenseOurisman Automotive Group is an equal opportunity employer operating a drug free work environment.Company DescriptionOurisman Volkswagen Mazda Rockville, Md.
Salary : $70,000 - $140,000