What are the responsibilities and job description for the Automotive BDC Representative position at Ourisman Cars?
Ourisman Toyota 40 in Edgewood is looking to hire a BDC representative to handle leads, set appointments, and follow up with customers in our Service Department. Ourisman is a Family-Owned and Operated Business that cares about our employees! We are the DMV's premier automotive group. Join the Winning Team at Ourisman and excel in an automotive career! For over 100 years we've been bulding careers. Apply now and see how we do it!
Responsibilities
- Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
- Set appointments
- Follow up with customers
- Listen and be attentive to customer needs and priorities in order to provide appropriate suggestions and guidance on our vehicle offerings
- Understand buying profiles and patterns of typical telephone prospects
- Record and listen to customer calls
- Determine which customers to contact based on current marketing initiatives
- Interface with other department heads
- Participate in dealership management meetings
Skills/Qualifications
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations preferred and not necessary
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems preferred
- Experience in training teams and individuals a plus
Job Requirements
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
Job Type: Full-time
Pay: $50,000.00 - $79,500.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $79,500