Sales Operations Coordinator

Work Location: 200 Noll Plaza Huntington, IN 46750

Position Summary:

Our Sunday Visitor (OSV), a trusted provider of faith-based solutions for Catholic churches, is seeking a proactive, mission-driven and detail-oriented Sales Operations Coordinator to join our team. The Sales Operations Coordinator plays a key role in supporting the sales team by ensuring smooth operations and logistics. In this role, you will collaborate closely with our Sales and Marketing teams to provide critical support that empowers our mission of Champion the Catholic Church. You'll help equip our sales representatives with the materials they need, manage CRM data, support marketing initiatives, and help coordinate logistics for parish events, trade shows, and conferences. Additionally, you will organize and host webinars to further engage and support the Catholic Church.

Key Responsibilities:

• Sales Enablement & Collateral Support:

• Manage the execution on-site sales presentations and meetings. This is to potentially include assist with travel needs and help with on-site meetings and events.
• Ensure the Sales Team has accurate, mission-aligned materials for church presentations, diocesan meetings, conferences and other faith-based events.
• Assist in collecting, organizing, and distributing brochures, flyers, presentations, and product information
• Coordinate, monitor and manage all incoming sales leads to assure effectual and precise summary of business
• Check and distribute physical mail
• Fulfill shipping requirements as needed
• Support other sales efforts as assigned by Sales Operations Manager

• CRM Management (Microsoft Dynamics):

• Maintain the integrity of customer and parish account data in our CRM system. Process updates to contact information, track engagement, and support accurate reporting and pipeline tracking. This could include adding new accounts and deactivating old or inactive accounts

• Event & Trade Show Logistics:

• Build and organize sales folders, packets, and other materials needed by the team Coordinate shipping and returns of materials for Catholic conferences, diocesan events, and parish presentations. Ensure timely delivery, track inventory, and support post-event follow-up activities.

• Marketing Collaboration:

• Partner with the Marketing team on direct mail campaigns, seasonal promotions (e.g., Advent, Lent), and other parish outreach initiatives. Assist with mailing lists, printing, packaging, and fulfillment of materials.
• Proactively work with Marketing and Sales Leaders quarterly on reviewing changes on sales sheets.

• Administrative & Operational Support:

• Support the Sales Team with administrative needs, examples would be to create and proofread correspondence with customers. As well as scheduling, tracking leads and samples, responding to internal and external inquiries, and organizing digital files and collateral libraries.
• Run reports to update sales rep in Advantage

• Webinar Coordinator & Host:

• Plan and host webinars, ensuring smooth and engaging events
• Review presentations and train speakers on best practices
• Schedule and run practice sessions for presenters
• Help promote webinars in coordination with management
• Coordinate emails to attendees before events
• Moderate live sessions and manage Q&A
• Collect and review attendee feedback after events and enter leads
• Gather testimonials and case studies
• Track and report monthly webinar sales and revenue

Qualifications:

• 2 years of experience in sales support, marketing coordination, or administrative support (experience in faith-based or nonprofit settings a plus)
• Strong organizational and multitasking skills with keen attention to detail
• Ability to follow routine verbal and written instructions
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and digital collaboration tools
• Excellent written and verbal communication skills
• Comfortable working in a faith-centered environment
• Experience working with CRM systems is a plus (i.e. Microsoft Dynamics)
• Individuals must be able to lift up to 50 lbs. 
  • 40 - 50 lbs. periodically
  • 20 - 40 lbs. frequently
  • 0-20 lbs. constantly

Education:

• High School Diploma or Equivalent

Working Environment:

• The Incumbent will work within an office environment
• Warehouse work will be required including bending, stooping, lifting, and maneuvering up to 50lbs. Requires the ability to pack, unpack, and store books and tradeshow materials that ship to Sales Representatives.

Preferred Attributes:

• Familiarity with Catholic parish structure and ministries
• Passion for serving the Church and understanding the unique needs of Catholic institutions
• Team-oriented with a service-first mindset
• Self-starter with the ability to manage shifting priorities and deadlines

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)