Account Consultant

The Account Consultant has the responsibility to create a legendary customer experience focusing on developing relationships with assigned accounts. The objective of this role is to maintain and grow revenue at each parish under incumbent’s responsibility.  An additional desired outcome from evolving these relationships and increasing understanding should be uncovering opportunities to have greater impact for Our Sunday Visitor, including new programmatic initiatives and additional products.  A by-product of all our efforts should be additional value added services to the parish and foundational fortification of the Our Sunday Visitor relationship with each parish.    

As a Account Consultant, incumbent should anticipate accomplishing goals through gaining a deep understanding of the people and the parish, nurturing relationships with all key stakeholders within the parish, and keenly observing changes and the needs of each parish. As the owner of the customer relationship, daily duties will include fulfilling current business needs and developing new contacts within the parish. The Account Consultant will review territory status on a daily basis, including customer experience, won/lost business, new business, monitor competitive activity, and create a compelling value case for Our Sunday Visitor. 

Essential Job Functions):

• Protect our customer base.
• Build sustainable relationships and trust with parishes through open and interactive communication.
• Develop relationships with all key contacts in top parishes.
• Uncover parish needs through observation, understanding, and nurturing the parish relationship.
• Co-Develop an Annual plan for assigned territory with the Customer Consultant & Sales Operations Manager.  This will include developing relationships for all key contacts at parishes, learning key value drivers for them and introducing additional value added OSV solutions.
• Attain financial goals as set by Customer Consultant & Sales Operations Manager.
• Analyze accounts in preparation for phone appointments on a daily basis to determine products and services customers receive and improvements that can be made for our customers.
• Complete regular scheduled calls with parishes.
• Securing Renewals from current customers.
• Create and give presentations to parish staff on-site and via Microsoft Teams.
• Sharing the voice of the customer with the Customer Consultant & Sales Operations Manager.
• Work cooperatively with sales team members to bring products and services needed to customers.
• Use CRM to document each call, track opportunities, and manage the customer relationship.
• Travel to conventions and diocesan events as required.
• Other duties as assigned. 

Requirements:

Experience:

• Proficient with Word, Excel, PowerPoint, and Outlook
• Two to three years of experience analyzing, creating and trending customer data
• Two to three years of customer service skills required 

Education:

• Associates degree or equivalent work experience; Bachelor’s degree preferred. A combination of experience and education will be considered. 

Working Environment

• Hybrid: Position will work on-site at the Huntington, Indiana location 3 days a week

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)