What are the responsibilities and job description for the Server position at Our Mom's Restaurant?
Position Summary:
The Server is responsible for delivering a high-quality guest experience through attentive service, product knowledge, and efficient execution. This role requires strong communication, urgency, and accountability while maintaining standards of hospitality and teamwork.
Core Responsibilities:
Guest Experience
- Greet every table promptly with professionalism and energy.
- Guide guests through the menu with confidence and product knowledge.
- Take accurate food and beverage orders and enter them correctly into the POS.
- Maintain awareness of table progression and pacing throughout the meal.
- Anticipate guest needs and resolve issues before they escalate.
- Present checks and process payments efficiently.
Service Standards:
- Full ownership of your tables from greet to close-out.
- Pre-bus and maintain table cleanliness throughout the dining experience.
- Ensure food is delivered promptly and correctly.
- Follow all steps of service consistently.
- Maintain clean, organized, and stocked service areas.
Team Responsibilities:
- Assist teammates when needed—this is a team environment, not an individual one.
- Support hosts, bartenders, and kitchen when the operation requires it.
- Help maintain flow of service, especially during high-volume periods.
- Communicate clearly with managers and BOH.
Operational Discipline:
- Follow all section assignments, cuts, and scheduling as directed by management.
- Do not swap sections or make floor decisions without manager approval.
- Maintain accountability for your tables during shift changes.
- Adhere to all opening, running, and closing side work.
Cleanliness & Organization:
- Keep your section clean at all times (tables, floors, surrounding areas)
- Participate in daily and weekly cleaning tasks.
- Maintain sanitation and safety standards.
Performance Expectations:
- Strong sense of urgency and awareness.
- Consistent execution of service standards.
- Positive attitude and professional appearance.
- Reliability and punctuality.
- Ability to handle high-volume service without sacrificing quality.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Carry trays and lift up to 30 lbs.
- Work in a fast-paced, high-energy environment.
What Success Looks Like:
- Guests feel welcomed, taken care of, and want to return.
- Tables are clean, organized, and properly paced.
- Team members can rely on you.
- Managers don’t have to micromanage your section.