IT Asset Management Associate Analyst

The Technical Operations (TechOps) Asset Management Associate Analyst leads a customer focused asset management organization to successfully execute the company’s vision. This organization’s goal is to deliver high quality AM services through strategic partnership with the business via TechOps leadership, and/or TechOps associates. The TechOps AM Associate Analyst will strategically track patterns of hardware being ordered and AM services to provide excellent support to all RTG locations and its affiliates. The ideal candidate will demonstrate a high level of business acumen, strategic and critical thinking and possess the ability to envision, establish and inspire the organization. The TechOps AM Associate Analyst will serve as a liaison between Business units and IT users, Managers, and vendors to foster understanding and alignment of the AM and business initiatives. The TechOps AM Associate Analyst will be responsible for building relationships and closely coordinating with all IT management to ensure maximum AM deployment, storage, and disposal. The TechOps AM Associate Analyst will be capable of managing multiple simultaneous demands, delivering timely results, and leading the team to operational excellence through continual service improvement. The TechOps AM Associate Analyst will possess excellent communication and interpersonal skills.

Responsibilities:

• Support the operational direction for the TechOps locations, its services, and functions.
• Follow the direction given is in line with the Technical Operations Asset Management Supervisor’s guidance and company goals/directives.
• Ensure the direction given enables the organization to achieve the TechOps vision and mission.
• Respond to the organization’s changing business requirements and ensure the TechOps AM team maximizes value, by reducing incidents, disruptions, and decreasing re-work.
• Identify critical success factors for the operation and drive the development of metrics and reporting to better target and measure success.
• Ensure the TechOps AM department consistently meets service level standards while increasing value on a periodic basis.
• Works efficiently under conditions of multiple deadlines and changing priorities to produce high quality material with meticulous attention to detail.
• Ensure AM team compliance to policies, standards, process, procedures, control and oversee enforcement efforts to ensure services are being provided with a high level of quality.
• Establish and maintain a professional working relationship with all IT users, IT staff, external vendors, and the leadership of business units.
• Collaborate with other IT organizations to ensure a strong alignment (strategy, goals, objectives, measurements, etc.) that enables the department to collectively meet customer and organizational goals.
• Inspire internal and vendor teams to achieve the highest possible levels of customer satisfaction.

Qualifications:

• Three or more (3 ) years of work experience in IT support or on a technology team.
• A strong background in shipping and receiving procedures.
• Three or more (3 ) years of expertise in Service Now Hardware asset management.
• Three or more (3 ) years of experience maintaining and managing accurate records of all IT assets including hardware, software, and peripherals.
• Candidates need to have verifiable expertise with:
• Leading meetings, speaking in front of large groups, and presenting technical and business information to stakeholders.
• Mentoring and coaching others.
• ITSM practitioner, achieving results through leveraging best practices.
• Supporting and working within a large enterprise.
• Requirements gathering.
• Continual Service Improvement.
• Resource management and prioritization.
• Developing product lifecycle road maps.
• Project Planning and resource allocation.
• Reporting tools and designing metrics.
• Assisting with troubleshooting system performance and availability issues.
• Candidates should have knowledge of:
• IT Service Management processes and tools.
• Program / Project Management.
• ITAM processes and tools, including auto discovery and reconciliation.
• Retail, point of sale and distribution center environments.
• Desired formal training and/or certification in:
• IT Infrastructure.
• IT Asset Management.
• ITIL practitioner level courses or similar best practice framework for IT service management.
• Service Now IT Asset Management (ITAM) Hardware Asset Management (HAM) Implementor
• ServiceNow Administration Fundamentals, ServiceNow HAM (Hardware Asset Management). Obtain within the first 90 days.
• RTG Forklift Certification. Obtain within the first 90 days.