Associate Director IT Asset Management (SALM)

Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets.  We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact.  We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
  
  

The Impact You Will Have In This Role

As an Associate Director in IT, you will be a strategic subject matter authority and leader in the IT Asset Management team, playing a meaningful role in modernizing how we lead our software assets, alignment into the configuration management database, supporting data models, lifecycle, and relationships across systems. This role provides a unique growth opportunity to use your experience, communication, and problem-solving skills to transform and advance some of our most critical support functions. With a risk and control mentality, you will also be critical in ensuring that DTCC is best positioned to control the full lifecycle of software from onboarding, updating, and retiring software assets. You and your team will drive governance elements, demonstrating new discovery processes, automation, and a data-driven controls. This is an exciting time for the area where we are redefining, modernizing, and improving the overall implementation of ITAM practices and a great time to join our evolving team.

Your Primary Responsibilities

• Lead SALM function and staff.
• Maintain records and databases containing information regarding licenses, warranties, and service agreements for the organization's hardware and software.
• Track quality throughout the product lifecycle. Responsible for day-to-day operations and lifecycle management pertaining to IT Assets within the contracted operating environment.
• Coordinate with the procurement, finance, and legal functions on contracts to gather vital software license positions and management of the software license inventory.
• Coordinate and manage all software management and lifecycle related policies, procedures, controls, job aids, and reports.
• Support the modernization of ITAM processes that will be built on a new industry standard platform which will provide more insight into relationship management, life cycle management, and risk management.
• Align with adjacent teams to coordinate on process, operations, and lifecycle management.
• Ensure process efficiency by implementing key performance indicators, continuous improvement plans, and automation.
• Manage related audit, regulatory, and control framework requests for information and evidentiary reporting.
• Maintain strong operational controls around SALM functions.
  
  

**NOTE:  The Responsibilities of this role are not limited to the details above. **

Qualifications

• Bachelor's degree and/or equivalent experience
• Minimum of 10 years of related experience, including IT delivery, operations, service management and/or support
  
  

Talents Needed For Success

• Minimum of 10 years of related experience, including software asset management, asset lifecycle management, IT service management, contracts and licensing, and working across a wide array of IT support functions.
• Strong communication skills and ability to meet with clients, present to senior management and provide updates to regulators / supervisors.
• Ability to work across teams to create partnerships that achieve organization goals, and passionate about building an innovative culture.
• Strong critical thinking, communication, and teamwork skills are key to be successful in this role.
• Proven track record of implementing and/or redefining ITAM & SALM functions.
• Familiarity with agile delivery practices and methodology.
• Deep understanding of ITAM and ITIL principles and configuration management.
• Solid understanding of the Common Service Data Model (CSDM) and its application in the IT Asset Management space.
• Experience initiating continuous improvement projects.
  
  

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.